Workforce Scheduler
2 days ago
Primary Location
Melbourne, VIC
Job Description Summary
Service Stream’s Telecommunications division are currently seeking Workforce Schedulers to join our growing company.
About the Role
About the Opportunity
Service Stream’s Telecommunications division are currently seeking Workforce Schedulers to join our growing company.
Nature of position: Permanent Full Time
Location: Melbourne, Victoria
Reporting Line: Team Leader
Key Responsibilities
As the successful applicant, you will be responsible for providing a proactive interface between Service Streams subcontractor workforce, our client, and end users while ensuring that all available tools are utilized to meet our delivery KPI’s. Including:
- Providing Service Stream’s sub-contractors work force with accurate information, advice and solutions in-line with WMC processes and guidelines.
- Liaising with sub-contractor groups, management and client teams on solutions to difficult or complex work orders and when a work order is a risk of failure
- Ensuring work orders are accurately maintained, updated and completed in Service Stream systems.
- Guiding and educate the sub-contractor workforce on work order completion requirements and standards
- Receiving and respond to non-verbal communications within agreed service levels or as outlined within relevant processes
- Other duties or activities that are relevant and reasonable and as directed by the WMC management team.
About You
In addition to the above, we require an individual with:
- A sound knowledge of the Telecommunications Industry with a focus on the NBN project is desirable but not essential
- The ability to communicate effectively and professionally (verbally and written)
- Intermediate computer skills to navigate a variety of different computer programs
- Highly attentive to detail and maintains good time management skills
- Be prepared and able to work within a dynamic, high volume, fast paced environment
About Us
Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. _
- We are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment._
- Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department
Customer Care
How to Apply
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