Scheduler

1 day ago

Melbourne, Australia Nextt Group Full time

Enjoy flexibility and work-life balance.
- Work for a leading NDIS provider | A role with true purpose
- oin our team of unsung hero's who ensure clients never go without support.

Are you a puzzle master, multitasking legend, and scheduling whiz? We’re looking for YOU—a proactive, detail-loving, fast-paced Scheduler who can keep calm and roster on

At Nextt, we’re on an exciting journey—building a centralised, high-performing Scheduling Team that truly delivers for our clients and support workers. We want someone who’s ready to thrive in the fast lane, build strong connections, and make an impact every single day.

We are leaders in delivering person-centred support across QLD, NSW, VIC, and SA. As a top-tier NDIS provider, we are committed to excellence in service delivery, ensuring our clients receive responsive, innovative, and tailored support.

Why You’ll Love This Role
- **Flexibility**: Enjoy a hybrid work model with a blend of office and remote work.
- **Penalty Rates**: Options to work on weekends with applicable penalty rates.
- **Stakeholder Engagement**: Work closely with passionate Client Experience Managers & Support Workers.
- **Dive into real-time rostering challenges**—no two days are the same.
- **Enjoy variety** with rotating hours (6am - 8pm), collaborative teamwork, and cross-regional exposure.
- **Make a difference**—your coordination keeps people supported, safe, and thriving.

**Key Responsibilities**
- Strategically match Support Workers with Clients based on skills, availability, and individual needs.
- Optimise workforce allocation to maximise efficiency and service continuity.
- Collaborate with Client Experience & Intake Managers to develop high-performing Support Worker teams.
- Identify workforce gaps, analyse trends, and implement proactive solutions to ensure service continuity.
- Act as a key escalation point for complex rostering challenges, providing expert guidance and resolution strategies.
- Ensure compliance with the SCHADS award and industry regulations while balancing business objectives.

**About You**
You are an experienced Scheduler with a proven track record in scheduling or rostering within a high-volume environment.
- Supercharged attention to detail & time management mastery.
- Demonstrated experience in scheduling or rostering (Disability, Health, or related industries preferred).
- Confidence using systems like Carelink and Microsoft Office.
- A strategic mindset with the capability to identify and implement workforce optimisation initiatives.
- Excellent communication skills, both written and verbal, with a customer-first approach.
- NDIS Worker Screening Check
- Working with Children Check (Employee)

Ready to Schedule the Future with Us? Join a values-driven organisation that puts people first, celebrates innovation, and backs you to succeed.

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