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Community Manager

2 weeks ago

Clayton, Australia Training Day Gyms Full time

Training Day Gyms is looking for a “Vibe Guardian”.

Established in 2012, Training Day started off small with very humble beginnings. Now with three facilities and growing, while being rated the best reviewed gyms in Melbourne since 2018, means our culture is like no other.

The unique vibe at Training Day is the key to our success, particularly our ability to promote strength through an approachable tone.

As we grow further, we want to extend this vibe beyond our walls. Your objective is to make our audiences feel like they’re in Training Day when they’re not physically here.

You’re responsible for curating and nurturing communities around the brand, like a party host there to make sure everyone is having a good time. In other words, you’re the guardian of our vibe; a “bridge” between our brand and our audiences.

The resources you’ll have access to, are our content creator(s), and an annual community budget. With the occasional assistance of our operations team, coaches, and even our members and customers themselves.

Along with a driven team of young, sentimental optimists, whose lives had all been changed by the gym. We’re on our journey to proof to the world that everyone can choose to be strong.

You’re here to help people feel, and adopt our moto “Strong by Choice”.

**Responsibilities**
- Set & implement social media campaigns to align with our strategies
- Admin of our social media accounts
- Writing engaging copy and handling all posting
- Leading & management of content creation team
- Responding to comments, DMs & customer queries in a timely manner
- Monitor feedback & online reviews
- Organize & participate in events to build community
- Coordinate with other departments & teams to ensure brand consistency

**Professional skills**
- Excellent verbal & written communication skills
- Experience in running community events
- Empathetic, & experience in handing customer queries
- Savvy with social media
- Understands basic SEO, keywords & analytics
- Creative with content making

**Characters we look for**:

- Kindness, above all else
- A “glass half full” kind of person
- Not one who blames a lack of resources
- Integrity is one of your values
- Can take a joke, and can give one back
- You want to get better
- You take pride in being the hardest worker in the room

**Key Performance Metrics**
- Audience & member engagement
- Community growth
- Response time to community inquiries
- Net promoter scores (NPS)
- Member retention
- Sales conversions

Full-time & part-time applicants are both considered.

For extra points, include a 1 minute (or less) video introduction of yourself. The video can be sent via Wetransfer, Google Drive.

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $60,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Supplemental pay types:

- Commission
- Performance bonus

Work Authorisation:

- Australia (required)

Ability to Commute:

- Clayton, VIC (required)

Ability to Relocate:

- Clayton, VIC: Relocate before starting work (required)

Work Location: In person