Systems Implementation Specialist

**Join the revolution in hospitality tech**

**Liven** is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

**Key Milestones**:

- ** Expansion**: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
- ** Global Reach**: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

**Here’s a quick glimpse of Liven**:

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**About the role**

As a Systems Implementation Specialist, you will be responsible for managing the seamless implementation of Liven’s POS solutions for enterprise clients. From initial scoping to final deployment, you’ll work closely with clients to ensure customized configurations, effective integration, and a smooth transition to Liven’s technology. This role is pivotal for our continued growth in the Sydney market, focusing on technical excellence, client satisfaction, and successful project delivery.

**What you'll do**
- Oversee the full lifecycle of POS system implementation, from planning and scoping to execution, delivery, and post-deployment support.
- Engage directly with clients to understand their business needs, translating these into technical and functional requirements for system customization.
- Customize and configure the POS system to meet specific client requirements, ensuring an optimal fit for their operational needs.
- Manage hardware setup, software installation, and full system integration, ensuring all components work seamlessly.
- Provide both on-site and remote support throughout the installation process and post-deployment to troubleshoot and resolve any technical issues.
- Act as the primary technical advisor and trainer for clients, conducting training sessions to ensure they can confidently use Liven’s POS solution.
- Work closely with the sales, product, and engineering teams to ensure client requirements are met and support proposal development.
- Keep up with industry trends and emerging technologies to continuously enhance service offerings and provide insights for product improvements.
- Share client insights and feedback with the product team to support Liven’s commitment to continuous innovation and customer-centric improvements.

**Qualifications**
- 3-8 years of experience in the POS or related industry, ideally in roles such as systems installer, solutions consultant, or project manager.
- Strong hands-on experience with POS systems, including installation, configuration, customization, and integration.
- Demonstrated experience in managing complex client implementations, ensuring projects are delivered on time and within budget. Familiarity with project management tools (e.g., JIRA, Asana, Trello) is a plus.
- Proven ability to engage with clients, understand their needs, and translate business requirements into actionable technical solutions.
- Strong troubleshooting skills to identify, address, and resolve technical issues effectively.
- Skilled in handling multiple projects simultaneously while maintaining a high level of organization and prioritization.

**Good to Have**
- Familiarity with SaaS platforms, API integrations, and cloud-based POS systems.
- Knowledge of Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) systems, like Salesforce, HubSpot, or SAP.
- Proficiency in Excel or SQL to analyze system data and drive continuous improvement.