Implementation Specialist

Who we are:
In this role you will support property cliams focused Solera entities present in the Australian market (ENData and in4mo).

ENData offers Property Claims Services to high profile insurance brands across Australia through its integrated SaaS platform

in4mo is a leading provider of Building Claims solutions in several markets, supporting insurance companies and the property damage restoration companies that serve them.

The Role

We are looking for an Implementation Specialist, as part of the Professional Services team, who will be responsible for managing projects to ensure the delivery of customer focused products.
This role reports directly into Head of Implementation in APAC.

What You’ll Do
- Support the pre and post sales process by recommending best practice use of the established Property Claims Platform.
- Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts, ie customer workflow adaptation and API integration.
- Gather all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
- Develop the Statement of Work based on customer requirements.
- Collaborate with both product and training team to deliver customer requirements and the broader Solera team to deliver new product developments.
- Configure the business configuration on platform based on the customer requirements
- SME in Endata Platform, particularly understanding the configuration and integration capabilities.
- On occasion train the customer on the newly delivered configuration.
- Ability to document test scenarios of configuration to support QA.
- Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
- Provide 3rd level support on customer deliveries and Property Claims Platform and triage and prioritize the tickets based on priority.

What You’ll Bring
- University Degree in Business, Engineering, Computer Science or equivalent
- 5+ years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology.
- Technical requirements gathering or business analysis experience, ideally in property claims or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
- Excellent customer facing skills, collaboration, and communication.
- Commercially aware and able to support sales opportunities to deliver best results with least cost.
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
- Meticulous attention to detail.
- Extensive use of JIRA, Confluence and Office365
- Experience of technical implementations/integration project and configuration, particularly covering any of SOA, APIs, API management, SOAP, XSLT, Postman, Swagger, Oauth, XML, CSS
- Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations
- Basic knowledge of SQL and experience of logging tools like Graylog to investigate
- _It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._