Customer Service Account Manager

5 days ago


South Melbourne, Australia Your Business Listing Pty Ltd Full time

**About Us**

Your Business Listing is a local Sales and Marketing Company dedicated to amplifying our clients' online presence in their local communities. We have offices spanning the globe - from the UK and Ireland, to Singapore, Canada, New Zealand, and the US. We are passionate about bringing unparalleled expertise and reach to every business we work with.

Do you excel at building strong customer relationships? Are you looking to leverage your sales experience in a customer service role? We are looking for you

Our South Melbourne office is growing and we’re looking for an experienced Account Manager to join our team We are looking for a dedicated team member who is eager to grow with us and contribute to our vision for the future.

**About the Role**

As an Account Manager, you will be the first point of contact for your portfolio of clients. You will guide your clients through the onboarding process and will consistently collaborate closely with them to achieve optimal results. As an Account Manager, you will identify growth opportunities and develop tailored solutions that meet your clients' needs. The primary focus is building lasting relationships and ensuring continued retention through exceptional customer care.

**What we’re looking for**
- Customer Service all rounder
- High level communicator - both written and over the phone
- Detail-oriented person with a focus on delivering quality care
- Excellent problem solving skills with solution focused mindset
- Outstanding time management skills
- Experience with CRM such as Salesforce

**Main Responsibilities**
- Build and maintain strong relationships with clients
- First point of contact for customer inquiries and concerns
- Understand client needs and ensure continued retention
- Identify areas of improvement and provide tailored solutions
- Resolve issues promptly and maintain a high level of quality care
- Keep accurate records of customer interactions

**Why you'll love the role**
- Base Salary + Uncapped Commissions + Super
- Ongoing Training & Support - Your success is our priority
- High-Energy Team: Fun, supportive, and full of enthusiasm
- Career Progression & Travel Opportunities

Pay: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Pay: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


  • Account Director

    14 hours ago


    Sydney, New South Wales , Australia Demo Account Full time $120,000 - $180,000 per year

    Summary:We are seeking an experienced Account Director to oversee and manage our client accounts across all industries. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, driving revenue growth, and leading a team of account managers.Responsibilities:Develop and execute strategic account plans...


  • South Melbourne, Australia Otis Full time

    Date Posted: 2024-10-03 Country: Australia Location: LOC7013 : 2-12 Montague Street, South Melbourne VIC 3205, Australia At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come and join OTIS today and be part of the Forbes 2023...


  • Sydney, New South Wales , Australia Olivia's Demo Account Full time $50,000 - $80,000 per year

    Job Title: Customer Care SpecialistIndustry: AutomotiveCountry: AustraliaCity: Sydney, New South Wales 2000Role Type: Full-timeEmployee Working Hours: Full-timeExperience Level: AssociateJob Summary:We are seeking a Customer Care Specialist to join our automotive team in Sydney. The ideal candidate will be responsible for providing exceptional customer...


  • Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • Melbourne, Australia cPersonnel Full time

    Key Account Manager Customer Service - Freight Forwarding - Near Melbourne CBD location Your new KAM role. Near Melbourne CBD with good transport links and vibrant café culture. Opportunity for some remote working and a great smaller team culture. As the Key Account Manager putting the customer first is your number one priority to ensure you are creating...

  • Account Manager

    1 week ago


    South Melbourne, Australia Cellcast Full time

    **Role**:Account manager/Customer Support **Company and Job Description** Cellcast is a leading SMS messaging platform for businesses. We provide market-leading mobile marketing and customer engagement tools in the rapidly expanding mobile messaging sector. If you're looking to be part of a fast-growing and successful startup that is at the forefront of...


  • Tweed Heads South, Australia Your Plan Manager Full time

    **Job**:Team Leader - NDIS Provider Services. This role would suit someone from an NDIS, financial or insurance background looking to work in a rewarding role. **About Us**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support Coordination service provider, well known across Australia. Here at YPM, we provide personal, friendly...


  • South Melbourne, Victoria, Australia Smart Urban Properties Australia Full time $60,000 - $80,000 per year

    Smart Urban Properties Australia (SUPA) is Australia's first converged services provider, delivering a smarter property experience by integrating renewables, EV mobility, super-fast fibre, and in-building prop-tech technologies. SUPA specialises in multi-occupancy properties across a range of sectors, including build-to-sell, build-to-rent, affordable and...

  • Accounts Officer

    5 days ago


    Melbourne, Australia Standards for customer satisfaction and retention. Full time

    **Job Number** 23057814 **Job Category** Finance & Accounting **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** To maintain strong internal control in the hotel and compliance with Marriott...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 75647 **Department**: AR Marketing Capability **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role An exciting opportunity is available to join...