Service Supervisor

1 week ago

Royal Park, Australia Daikin Full time

Our Company:
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

Drawing on the stability of the core business and the knowledge of our global business, you will play a pivotal role in strategy development and execution for the Service team. You will work closely with cross functional teams like sales, business development, finance and other departments establishing a strong sense of collaboration, teamwork & culture.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

The Opportunity:
An amazing opportunity is now available for an SA Service Supervisor to be based in Royal Park, SA with the responsibility to lead and manage a dynamic team of service technicians to ensure that the service needs in the region are met through the efficient and effective use of resources.
This Service Supervisor will also take on the responsibility of the providing technical support via phone and face to face with service technicians.
Reporting into the SA Service Manager; some of the responsibilities include, but are not limited to, the following:

- Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.
- Provide technical support to technicians on the road and/or in the workshop
- Guidance and check on Service Technician’s job sheets for accuracy and correct costing.
- Handling customer complaints problems pertaining to service and repair work whilst also maintaining/building customer relationships.
- Identify process improvements or design technical guides on problem issues to support the dealers or service technicians on site.
- Ensuring the team adheres to company policies, procedures and OH&S requirements.

The Right Person:
To be considered for this opportunity; you will need to obtain the following:

- At least 10 years’ experience in the HVAC industry as a Service Technician
- Highly developed teamwork and leadership skills.
- Strong people management skills, with particular emphasis on developing teams and driving performance.
- Excellent communication skills with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
- Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality.

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