
Client Services Team Manager
2 weeks ago
We are looking for a Client Services Team Manager to join our growing business. You will be responsible for managing the Client Services team, including onboarding & training, managing workflow, and ensuring milestones and consistent delivery standards are met.
This is a full-time position located in our office at Cromer and is a great opportunity to demonstrate your leadership & people management skills.
**Key responsibilities**:
- First point of escalation
- Manage a small team, including delegating tasks and managing workflow
- Facilitate team meetings and training sessions in respect to client service delivery
- Onboard new starters
- Manage both inbound and outbound calls
- Develop strong relationships with our clients, fostering regular and impactful engagement
- Report on customer call trends
- Experience leading a small team (essential)
- A strong customer service background with a passion for delivering excellent customer experiences
- Excellent communication skills with the ability to build rapport and relationships quickly
- Proven ability to resolve escalated customer queries, in a professional and timely manner
- Ability to coach and train staff particularly around problem-solving and grievance handling
- Ability to drive change and continuous improvement
- Excellent time management skills
Schedule:
- Monday to Friday
Application Question(s):
- Do you live on the Northern Beaches, Sydney?
- What are your salary expectations?
**Experience**:
- Customer service: 1 year (preferred)
- Team management: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
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