Improvement Coordinator

Location: Melbourne | Western Metropolitan

Job type: Full time, Part time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Health and Allied Health, Projects

Reference: 50577

**Improvement Coordinator**

The Improvement Coordinator supports the implementation, monitoring and evaluation of systems to improve the quality and safety of Western Health services, in line with the Best Care Framework.

The primary focus of this role is purposeful information collection, monitoring, practice improvement and risk management from incidents, audits and indicators.

The Improvement Coordinator works collaboratively with the Director of Best Care Operations, Best Care Governance Systems, Best Care Coordinators, senior managers, clinical/non-clinical staff and consumers to ensure that Western Health has an effective, co-ordinated, organisation-wide approach to improvement.

The role will work with a small team of Improvement Coordinators and actively contribute to the further development, embedding and sustainability of a framework to support improvement across Western Health.

To be successful in this role you will:

- Provide leadership, coordination and support to achieve optimum patient outcomes through improvement activity
- Support Western Health staff/services to identify and act on opportunities for improvement using consistent improvement methodology
- Lead improvement capability building activities including, but not limited to, training and development, mentoring, facilitation and development of improvement plans
- Lead the administration and oversight of improvement activities across Western Health, utilising systems to support coordination, i.e Life QI, MEERQat
- Proactively develop and embed consistent improvement methodology expertise to support Western Health improvement projects
- Provide clear and regular feedback on improvement projects to designated staff/committees across Western Health

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

Immunisation status clearance (including evidence of COVID 19 vaccination) and (if applicable) a Working with Children’s Check.

The Best Care Operations Manager functions as part of a multidisciplinary team responsible for supporting the strategy, culture and organisational quality systems required to meet our commitment to Best Care.The Best Care Operations Manager is responsible for the successful operation of the Best Care Governance and Support Division in collaboration with the Director of Best Care Operations. The role will be responsible for daily operational leadership, management of staff and operational issues, capability building, as well as ensuring administrative requirements including financial budgets, workforce and performance activity targets are met. This will be achieved through effective leadership, efficient management and visible role modelling.To be Successful in this Role you- Will have extensive (minimum 5 years) senior management experience within a large, complex healthcare or other relevant organisation
- Will provide leadership to support a culture within WH in which patient safety, clinical risk management, clinical quality and consumer partnerships become an integral part of core business
- Will have a strong emphasis on process and systems to support effective and efficient workflows
- Will have the ability to work at both a strategic and operational level within a complex organisation
- Have high level oral and written communication, negotiation and conflict resolution skills
- Possess a demonstrated ability to manage and lead people, including a highly educated workforce

About UsOur workforce of over 11,000 emp