Order Services Coordinator

No Relocation Assistance Offered
Job Number #168552 - Villawood, New South Wales, Australia

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

**About Colgate-Palmolive**

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions If this is how you see your career, Colgate is the place to be Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

We are looking for an Order Services Coordinator to join our team on a 6 month fixed term contract. The key purpose of this role is to perform S4 Hana Testing, supporting the Order to Invoice processing team, managing customer claims, as well as other Customer Service and Logistics (CS&L) activities as required. This role will work closely with the broader CS&L team and third party (3PL) teams.

**Main Responsibilities**:

- Support the SAP S/4 Hana implementation, including user acceptance testing for Australia and New Zealand
- Ensure that our third party (3PL) order to invoice (O2I) team are fully conversant and appropriately trained to process orders and customer queries efficiently and professionally.
- Analyse and approve appropriate action to resolve issues relative to customer returns and refusals.
- Liaise with our 3PL warehouse on inventory matters (Inbound / Outbound / Damages / Donations).
- Adhere to and uphold all company quality procedures and policies.
- Identifying and implementing continuous improvement initiatives
- Any other tasks assigned from time to time to support the CS&L team.

**Required Knowledge, Skills and Education**:

- Bachelor’s Degree in business or related field.
- Minimum 2 years’ experience in a similar Customer Service role.
- Inventory, logistics or transportation experience.

**Preferred Requirements**:

- SAP Experience

**Our Commitment to Inclusion**
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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