Customer Support

5 days ago


Villawood, Australia Recovry Zone Full time

**About Us**

We are a growing eCommerce business in the health and wellness space, operating from our modern office and warehouse in Villawood. Our small and friendly team works together across customer service, logistics, and marketing with one focus: delivering an exceptional experience for every customer.

**The Role**

Throughout the day, you will also assist with administrative tasks such as managing orders, updating systems, and coordinating with the warehouse team.

If time allows, you will also contribute to sales by following up with potential customers, responding to product inquiries, and assisting with quotes or order placements.

**Key Responsibilities**
- Manage returns, exchanges, and warranty requests
- Process orders, shipping labels, and maintain accurate customer records
- Assist with data entry, invoicing, and other administrative tasks
- Coordinate with the warehouse team for dispatch and order updates
- Support sales activities such as follow-ups and quotes when time permits

**What We’re Looking For**
- Excellent written and verbal communication skills
- Confident and professional phone manner
- Strong organisational skills and attention to detail
- Previous experience in customer service, admin, or sales (eCommerce experience is a bonus)
- Comfortable using computer systems such as Shopify, or Gorgias
- Positive attitude and willingness to learn

**Perks**
- Modern office and warehouse space in Villawood
- Supportive and close-knit team environment
- Genuine opportunities for growth as the business expands

**Job Types**: Full-time, Part-time

Pay: $30.00 - $35.00 per hour

Expected hours: 20 - 40 per week

Work Location: In person



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