Facility Operations Manager

**About the Role**

The Facilities Operations Manager (FOM) will report directly to the Residential Security. You will be required to work a rotating roster totalling 84 hours per fortnight. As part of your role, you may be required to work additional shifts due to operational requirements and you may be directed to attend VIDF at short notice after hours, on public holidays and weekends to assist with the management of a critical incident.

You will liaise with Serco Managers, coordinate, and manage the daily security and residential operations at VIDF including but not limited to the Emergency Response Team (ERT), and Facilities and Garrison Management teams to drive and ensure a high standard of operational service is maintained. Ensure the safety of staff and detainees and the good order and security of VIDF is maintained and meets or exceeds contractual requirements. You will maintain strong stakeholder engagement.
- To be successful in this role, you will have to:_
- Demonstrate personal integrity and strong ethical operational leadership and can build trust, pride, innovation, and care in subordinate staff.
- Demonstrate the efficient use of staff resources to deliver and maintain a high standard of operational service ensuring the safety, security and high-quality care of staff and detainees that meets the contractual requirements and commercial aspects of the business.
- Demonstrate your ability to lead and manage diverse groups and Emergency Response Team personnel.
- Demonstrate your ability to develop and maintain strong stakeholder engagement and experience working with and managing people from diverse, religious, and cultural backgrounds.
- Possess excellent ccommunication skills (oral & written) and the ability to interpret information accurately and brief stakeholders in a timely manner.
- Demonstrate your ability to manage critical incidents and site operations with a view to maintaining the safety of all stakeholders and the security and good order of the Centre.
- Be aware of mental health issues and refer to the appropriate stakeholder, for staff and detainees, appropriate interventions, engagement activities, individualized management plans whilst paying particular attention to self-harm and suicide prevention.
- Demonstrated ability to coach, develop staff succession plans and support Operations Managers in the execution of their duties, and supervisory responsibilities.
- Ability to respond after-hours at short notice or on public holidays and weekends to assist with the management of a critical incident.
- Demonstrated knowledge and understanding of the commercial aspects of the business, impact of staff absenteeism and workers compensation.
- Possess a current C Class Driver’s Licence.
- Serco requires employees in this role to be up to date with their COVID-19 vaccination to ensure the safety and wellbeing of our people and detainees.

**Desirable technical and professional skills, knowledge, and qualifications**
- Certificate II Security Operations.
- Certificate IV Security Risk Management (or obtain within 6 months of appointment to the position) and other relevant tertiary qualifications.
- Current Working with Children Card in accordance with relevant state legislation.

**About You**

You are experienced in working in a secure environment and you understand the operating principles to run a secure environment focussed on detainee management and care. As an operational leader, you will consult and motivate your team to implement procedural change and deliver contract service deliverables and be flexible in your approach in a constantly changing environment. As a person of integrity, you will drive positive engagement between staff and Detainees and have an awareness of the mental health services available within a challenging environment. You will have experience working in a fast paced/highly flexible environment and can assist with contract & legislation compliance. You’re a respectful and professional person who demonstrates exceptional moral values in everything you do.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role which includes an Australian Federal Police National Criminal Record of Inquiry Check.

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._

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