Guest Service Agent

7 hours ago

Geelong, Australia Holiday Inn Full time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Service Agent

    6 days ago

    Geelong, Victoria, Australia Crowne Plaza Geelong Full time $45,000 - $65,000 per year

    Guest Service Agent (Pre-Opening) – Crowne Plaza GeelongBe part of a landmark hotel opening in one of Victoria's most exciting waterfront destinationsIn partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition...

  • Guest Service Agent

    6 days ago

    Geelong, Victoria, Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

    Guest Service Agent (Pre-Opening) – Crowne Plaza GeelongBe part of a landmark hotel opening in one of Victoria's most exciting waterfront destinationsIn partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026. As part of the new Nyaal Banyul Geelong Convention and Exhibition...

  • Guest Service Agent

    6 days ago

    Geelong, Victoria, Australia Oaks Hotels Full time $45,000 - $65,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Front Office Guest Service Agent

    6 days ago

    Geelong, Victoria, Australia Quest Geelong Central Apartment Hotel Full time $45,000 - $65,000 per year

    Front Office Guest Service Agent - CasualAt Quest Geelong Central we're on the lookout for a new Front Office Guest Service Agent to join our team on a casualbasis.Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 160 franchised properties across Australia, New Zealand, United Kingdom and Fiji. ...

  • Reservations Agent

    1 week ago

    Geelong, Australia Holiday Inn Full time

    As a Reservations Agent, you will play a crucial role in ensuring exceptional customer experiences by handling reservation inquiries and bookings for our hotel. Your main responsibilities will involve providing friendly and efficient service to customers seeking information on our services, rates, and availability. Your outstanding communication and...

  • Housekeeper / Guest Services - Geelong

    4 days ago

    Geelong, Victoria, Australia 032e8a4b-b2ae-4e18-9953-02bfbc0ec0db Full time $25,000 - $35,000 per year

    About UsTasman Holiday Parks is shaking up the travel game as the fastest-growing owner, developer, and operator of holiday parks across Australia and New Zealand. We're redefining what it means to holiday - curating experiences, not just stays. With our Tasman Promise, we craft spaces where epic moments turn into lifelong memories. Every year,...

  • Operations Support Agent

    2 days ago

    Geelong, Australia TNT Express Full time

    **The Company** FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. As TNT and FedEx officially joined...

  • Operations Support Agent

    7 hours ago

    Geelong, Australia Fedex AMEA Full time

    FedEx Express are looking for experienced Operations Support Agent to join our Geelong Team! **About the role**: The duties of the role are varied but vital as it enables us to deliver on our customer service promises day in and day out. Enjoy the office environment whilst also being able to keep fit assisting with some warehouse duties. **Your Specific...

  • Guest Experience Officer

    2 weeks ago

    Geelong, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Barwon Regional Cricket Hub - Geelong 3220** - Great career paths and development with an entrepreneurial organisation - Casual / Part - time position available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...

  • Flooring Sales Agent

    2 days ago

    Geelong, Australia Dash Group Full time

    Flooring Sales and Customer Service - Quality product and showroom environment - Iconic Geelong business - Belmont location An exciting opportunity for a Sales Agent with experience in flooring, cladding or other building related materials and products. **The Company**: Fagg's Mitre 10 is a longstanding and well respected Geelong family timber and hardware...