Operations Support Agent

2 weeks ago

Geelong, Australia Fedex AMEA Full time

FedEx Express are looking for experienced Operations Support Agent to join our Geelong Team

**About the role**:
The duties of the role are varied but vital as it enables us to deliver on our customer service promises day in and day out. Enjoy the office environment whilst also being able to keep fit assisting with some warehouse duties.

**Your Specific Tasks**:

- Freight sortation and movement
- Assisting with screening of freight
- Safely manage and internally move all the consignments that come in and out of our depot in a timely manner
- Administrative duties such as data entry, dealing with customs, scanning and filing paperwork
- Co-ordinate conferences, meetings and training sessions liaising with relevant management and staff
- Deliver and pick-up consignments and cover a run when required by business
- Control Agent & Outside Hire Administration, taking responsibility for maintaining all compliance & inquiries
- Report on weekly Service Quality KPI’s
- Ensure a high level of customer service is provided to all internal and external clients
- Assist the Local management team in the preparation& distribution of documents and reports
- Maintain, monitor, and create forms and register for document control
- Ensure compliance with OHS, Dangerous Goods and Environmental legislation

**Attributes/Competencies**:

- Attention to detail
- Analysis and problem-solving skills
- Excellent communication skills
- Self-motivated and comfortable with a high level of autonomy
- Ability to multitask and meet deadlines
- Enthusiastic, motivated, and determined
- Enjoys the versatility of office and warehouse work

**Preferred experience**:

- Transport Industry experience advantageous
- Basic track and trace experience advantageous
- Advanced computer skills especially in MS Office (Excel - generating and running reports)
- Experience working in similar administration role

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity, and commitment. We have many formal policies, procedures, and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

**The benefits**
- Safety Above All Culture
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employee’s well-being and value their contributions to our company

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