Ict Support Consultant

1 day ago

Sydney, Australia Onset Full time

"Deliver the mission critical IT services that move the world" **Location**:Canberra - Office based **Duration**:6 Months + 6 Months extension option **Clearance**:minimum of baseline **About the role**: - Level 1 and 2 technical support following the ITIL methodology. - Use call centre and ServiceNow as a service management tool. - Image devices following build procedures. - Provide face to face floor walking assistance for users Support the Digital Connect Program, in assisting staff backup personal data on departmental issued devices (both laptop and mobile) - Follow asset management procedures - Provide logistic support - Document and escalate technical issues to specialist support teams - Provide VIP and Exec support as required - Document known issues and help provide input to document workarounds and knowledge articles. - Resources must be prepared to work as part of a team under direction. - Resources must be capable of managing the deliverables of a small team. - Resources required to work shift work commencing from 7am to 7pm, with some weekend work required.

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