Ict Support Consultant

2 weeks ago

Sydney, Australia Onset Full time

"Deliver the mission critical IT services that move the world"

**Location**:Canberra - Office based
**Duration**:6 Months + 6 Months extension option
**Clearance**:minimum of baseline

**About the role**:

- Level 1 and 2 technical support following the ITIL methodology.
- Use call centre and ServiceNow as a service management tool.
- Image devices following build procedures.
- Provide face to face floor walking assistance for users Support the Digital Connect Program, in assisting staff backup personal data on departmental issued devices (both laptop and mobile)
- Follow asset management procedures
- Provide logistic support
- Document and escalate technical issues to specialist support teams
- Provide VIP and Exec support as required
- Document known issues and help provide input to document workarounds and knowledge articles.
- Resources must be prepared to work as part of a team under direction.
- Resources must be capable of managing the deliverables of a small team.
- Resources required to work shift work commencing from 7am to 7pm, with some weekend work required.

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