Data Analyst

2 days ago

Melbourne City Centre, Australia Modis Full time

Excel Expert
- Initial contract with opportunity of further extension
- Competitive Daily Rates

**About the Company**

Utilise your love for data and reconciliation whilst driving and supporting the wider business initiatives for this Leading Financial Services Organisation.

**About the role**

This key position will be responsible for:

- Providing technical reconciliation knowledge across multiple products with the ability to quickly learn new concepts
- Providing quality and coaching feedback to the Reconciliations team to ensure they are working in line with policy and procedures
- Attending project meetings, audit walk throughs, production meetings and risk forums as the SME for Reconciliations team
- Prepare work instructions and providing training to Reconciliations team members where required
- Work on small process improvement ideas in conjunction with the control analyst team for support
- Assist with ad hoc duties as requested by the Team Manager
- Take ownership of all queries/issues and follow them through to completion
- Ensure a continuous focus on the end to end customer experience as measured against customer satisfaction measures and external benchmarks
- Provide accurate information about our products and processes
- Capture customer feedback including complaints in the appropriate systems
- Identifying issues, problems and opportunities and determining appropriate improvements.

**About You**
- You will previous experience in a similar position
- Exceptional verbal and written communication skills
- Experience with Microsoft Office Applications, strong excel skills are essential
- Demonstrated ability to provide high quality output
- Previous experience in a customer service environment with demonstrated ability to work to deadlines
- Exceptional organisational and time management skills
- Sound analytical and problem solving skills
- Ability to work in a changing environment
- High level attention to detail and accuracy

Modis is a national professional services company with global capability. Awarded 2019 Microsoft Partner of the year, our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. You can read more about us here.

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