Customer Service's Officer

5 days ago

Brisbane, Australia Lotus People Full time

Are you ready to join a dynamic and innovative company in the construction sector? We are currently partnering with a market leader, known for their cutting-edge solutions and commitment to excellence. As a Customer Service’s Officer you will play a vital role in providing excellent customer service to a range of clients and ensuring the seamless processing of orders.

With the location of this organisation, it is essential this individual has access to their own transport, free parking is offered on site. For this permanent full-time role, our client is offering a competitive salary in the range of $60,000 to $65,000 per year, depending on your experience and qualifications. Additionally, you will receive 10.5% superannuation, an annual target bonus of up to 5%, and a range of other benefits. This role is office based Monday - Friday with standard working hours of 8.30am-4.30pm.

**About the Company**:
Our client is a leading company in the industry, specializing in providing high-quality products and services in the construction sector. They have a strong presence in Australia and are known for their expertise in delivering innovative solutions for various construction projects. With a commitment to excellence and a focus on sustainability, our client is dedicated to meeting the needs of their customers and driving progress in the construction industry. Joining their team means being part of a company that values integrity, collaboration, and continuous improvement.

**About the Role**:
**Duties**:

- Answering all incoming telephone calls promptly
- Assisting customers with pricing inquiries, stock availability, and forward orders
- Liaising with freight providers for delivery status and proof of delivery
- Coordinating with logistics for color tinting, stock replenishment, and order processing
- Monitoring back order lines and open sales order lines daily
- Providing basic technical assistance to customers
- Processing invoices and credits
- Assisting the Customer Service Supervisor and cross-functional teams as needed
- Maintaining daily filing and distribution of mail
- Replenishing literature and ensuring stock availability
- Other duties as directed by the Customer Service Supervisor

**Skills & Experience**:

- At least 1 year of previous experience in a high-level customer service environment
- Advanced computer skills, including MS Word, Excel, Outlook, and Lotus Notes
- Ability to multitask effectively in a fast-paced environment
- Strong understanding of customer service principles
- Outstanding communication skills and a customer-centric approach
- Excellent time management and attention to detail
- Positive attitude and a team player mindset

How to Apply/Next Steps: If you are an experienced Customer Service Assistant looking for a permanent full-time role in a dynamic and supportive environment, we would love to hear from you.

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