Assistant Commissioner, Service Delivery

6 days ago

Canberra, Australia Australian Taxation Office Full time

Various business lines across Service Delivery Group
- Various locations in ACT, NSW, QLD, SA, TAS, VIC & WA
- Ongoing/non-ongoing, full-time/part-time

We are seeking experienced leaders with a strong record of achievement in client service to join our Service Delivery executive team in making a difference for the Australian community.

As an **Assistant Commissioner **in **Service Delivery**, you’ll have a strong client focus and collaborate effectively with internal and external stakeholders to ensure future client interactions are connected and aligned across the ATO. You will lead large and diverse teams, focussing on adding value to transform and improve the overall client experience.

You may be responsible for driving innovative client focused transformations; leading the design and development of long-term strategies; leading large organisation programs of work; leading large teams of staff delivering exceptional service to the community; and identifying opportunities to change the way we work to improve the experience for clients with the tax, super and business registration systems.

You’ll be responsible for developing strategic responses to meet the needs of different client segments and contribute to the design and delivery of integrated, contemporary and innovative solutions ensuring they are fit for purpose.

There are a range of diverse and rewarding senior leadership roles in the following Service Delivery business areas:
**Australian Business Registry Services**
Our role is to deliver business registry services and interactions such as ABN registrations, Director ID and under delegation from ASIC: company and business name registrations.

We are specifically seeking a highly motivated leader located in Traralgon to lead our companies registration operations. To excel in this role, you will have experience at leading a large team in an operations environment to deliver exceptional service to clients in a resource constrained environment.

**Client Account Services**
In Client Account Services the work we do is central to the administration of Australia’s tax and superannuation systems. We are focused on transforming our customers’ experiences by providing tailored services and communications. We are the primary frontline service point for clients engaging in the tax and super systems.

**Lodge and Pay**
In Lodge and Pay our focus is on making it easy for clients to meet (and hard for them not to meet) their lodgment and payment obligations now and into the future. We aspire to get it right for our clients, every time and our operating model enhances our whole-of-client approach to ensure we are well placed to take the right action, on the right client, at the right time.

**Strategy and Support**
In Strategy and Support we manage key support functions for Service Delivery and the ATO. We are a valued and trusted partner to the other business areas in Service Delivery and we work with them collaboratively to achieve business outcomes.

We are seeking a highly motivated senior leader to lead our recruitment and workforce supply, staff training and development, knowledge and content management, and quality and assurance functions for Service Delivery.

We have offices across the country and this role may be offered on an ongoing or non-ongoing basis in any of the following locations**:Adelaide, Albury, Box Hill, Brisbane CBD, Canberra, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Traralgon, Upper Mount Gravatt or Wollongong.

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