Claims Manager

5 days ago

Brisbane, Australia Australian Retirement Trust Full time

**A fantastic opportunity exists to join our Claims team as a Claims Manager in our QInsure division We now have multiple fulltime permanent vacancies.**

**Why join us?**
- State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on our office floors, indoor gardens and much more to encourage collaborative culture.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life.
- Grow your career with ART We have excellent career progression and development opportunities; ART is committed to continuous improvement and has exciting plans for the future.
- We have an Awesome Company Culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a **Claims Manager** in our Claims team, you will oversee a diverse portfolio of complex life, disability and income insurance claims through investigation, analysis and assessment.

You will be working in a fast paced, team
- oriented environment where your industry knowledge, communication and interpersonal skills will be rewarded.

Key responsibilities:

- Assess claims for the benefit entitlement by reviewing contractual, medical, functional and occupational information
- Conduct functional telephone interviews to obtain information to ensure complete understanding of the illness/injury and absence from work and types of support required to assist with return-to-work planning
- Develop and maintain outcome focused case management plans to assist members return to work
- Deliver written communications in line with the Holistic approach including responses to written enquiries and submissions for claims outside own delegation of authority

**About you**

You are a resilient problem solver who can handle responsibility under pressure, values integrity and with exceptional customer focus. Furthermore, your skills and qualifications may include the following:

- Well-developed written and verbal communication skills
- Tertiary qualification or equivalent experience in an Allied health / Customer Service role
- The ability to work in a complex and changing environment
- High level of critical thinking and organisational skills with strong attention to detail
- The ability to balance our members needs with an empathetic yet commercial approach

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings.
Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**How to apply**

**#LI-Hybrid

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