
Claims Manager
2 weeks ago
**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.**
**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
**About the role**
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We currently have opportunities across our Claims team in Early Release and Death Benefits to deliver excellent service to Australian Retirement Trust customers and third parties in relation to all claims.
**Claims Manager - Early Release Benefits** is responsible for the case management and completion of a portfolio of claims on behalf of the Trustee. This role will be responsible for proactively managing all early release claim types and claims handling activities including Notification, Processing Claims, Receipt of Insurance proceeds and Payment of benefits.
This role will establish and maintain professional and collaborative relationships with all parties and liaise with customers in a sensitive and appropriate manner and will proactively manage the progress of claims through resolving any issues preventing claim progress and finalisation.
**Claims Manager - Death Benefit** you'll be responsible for proactively managing all death claim end to end, and claims handling activities including death claim notification, claim assessment and payment of benefits. This role will establish and maintain professional and collaborative relationships with all parties and liaise with customers in a sensitive and appropriate manner. You'll proactively manage the assessment and distribution of death claims through effective claims management and resolving any issues preventing death claim progress and finalisation.
Day to day, you'll:
- Conduct the notification process; determining insurance eligibility, the insurer on risk, issuing claims information and forms for all claims.
- Review insurer and fund recommendations, in a timely and effective manner, challenging when appropriate.
- Implement proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
- Manage a claims portfolio in addition to working as a team to meet customer demands.
- Deliver an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.
**This role is permanent opportunity.**
**About you**
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- Experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.
- Highly developed communication and interpersonal skills including the ability to communicate effectively at all times.
- Ability to act with discretion and sensitivity at all times.
- Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs.
- Customer service experience in a high workload environment.
**About us**
Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.
-
Claims Officer
4 weeks ago
Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full timeOverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...
-
Claims Officer
4 weeks ago
Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full timeOverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...
-
Claims Officer
3 days ago
Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time $60,000 - $80,000 per yearAs a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss...
-
Claims Manager
1 day ago
Brisbane, Australia Australian Retirement Trust Full time**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of...
-
Claims Manager
5 days ago
Brisbane, Australia Australian Retirement Trust Full time**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager - Member Insurance and Claims - Death Benefit.** **If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your...
-
Claims Manager
3 days ago
Brisbane, Australia Australian Retirement Trust Full time**Take hold of a permanent monster opportunity and join our Claims team as a Claims Manager. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.** **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and...
-
Claims Manager
5 days ago
Brisbane, Australia Australian Retirement Trust Full time**A fantastic opportunity exists to join our Claims team as a Claims Manager in our QInsure division! We now have multiple fulltime permanent vacancies.** **Why join us?** - State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on our office floors, indoor gardens and much more to...
-
Claims Manager
3 days ago
Brisbane, Australia Engineering Networks Pty Ltd Full timeMultiple opportunities available - Hybrid working model - 200,000 per annum package **About the company’s** My client, a specialist insurance organisation based in Brisbane CBD focuses on supporting vulnerable customers when they need it most! The company prides itself on its people-first methodology coupled with a passion for teamwork and continuous...
-
Manager Claims Outcomes
1 week ago
Brisbane, Australia WorkCover Queensland Full time**Job no**: 493818 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: Leadership - Claims and Customer, Claims Management Group - Claims Management **About WorkCover Queensland** At WorkCover Queensland, our vision is to be the best workers’ compensation insurer to make a positive difference in people’s lives and keep...
-
Senior Claims Manager
4 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeJoin to apply for the Senior Claims Manager role at Australian Retirement Trust4 days ago Be among the first 25 applicantsJoin to apply for the Senior Claims Manager role at Australian Retirement TrustBrisbane and SydneyTake hold of one of multiple PERMANENT monster opportunities and join our Claims and Underwriting team as a Senior Claims Manager . If...