Claims Manager

3 days ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a permanent monster opportunity and join our Claims team as a Claims Manager. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you’ll guide people through their claims journey, making a real difference when it matters most. You’ll be backed by a strong team and get hands-on training to build your skills. If you’re ready to use your expertise to help others and grow your career, this is the role for you.

Day to day, you'll:

- Manage life, disability, and income protection claims with a proactive approach.
- Assess claims by reviewing medical, contractual, and occupational details.
- Conduct phone interviews to understand members’ needs and plan their return to work.
- Communicate clearly with members, employers, and health professionals.
- Help improve processes and contribute to a positive team environment.

**Location**: Brisbane

**About you**

You’re a people person who loves solving problems and making things better. You know how to handle sensitive situations with empathy and professionalism. You’re organised, a great communicator, and you thrive in a team setting. If you want to use your skills to help others and grow with us, we’d love to hear from you.
- You have experience in customer service and handling client interactions.
- You have strong analytical and problem-solving skills.
- You have excellent verbal and written communication skills.
- You're able to manage multiple claims and keep accurate records.
- You're flexible, empathetic, and a true team player.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

LI-Hybrid

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