Front Office Manager

**About Us**
At Australian Leisure & Hospitality (ALH), we believe in bringing people together and connecting locals to their local pubs, enabling great experiences and positive, memorable moments. We are the largest hospitality provider in Australia, owning and operating venues in over 350 communities across Australia and focused on empowering our teams to bring every pub's story to life meaningfully for the locals.

As part of Endeavour Group, we are united behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 350+ hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH.

Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. Endeavour Group has separated from Woolworths during the calendar year 2021 and is well-positioned as an ASX Top 50 Company.

Join the team at an exciting time in their evolution

**Front Office Manager | An exciting career opportunity exists for a passionate Front office manager to join The Ranch Hotel in NSW and assist us in creating memorable moments**

Our reception teams are the first people that guests meet when they come to visit, which means they get to make one of the biggest impressions.

As the Front Office Manager you will lead by example and inspire your team to deliver a fantastic welcome to each and every guest, every time. You will drive to achieve accommodation targets seeking to grow sales and profit.

Whether they are first time visitors or returning guests, your team will make our guests feel welcome and valued throughout their stay, with the impeccable standards of service you encourage them to deliver.

**What you’ll need to succeed**
- Be passionate about providing the best customer experience including having pride in your appearance and enjoy being the face of ALH
- Previous experience working in a similar role ideally in a hotel environment is ideal
- The ability to motivate and develop the team
- Enjoy working in a fast-paced, busy environment
- Communication skills resulting in a strong rapport with colleagues and guests
- Flexibility on availability is advantageous

**How will you be rewarded?**
- Flexible working arrangements
- Excellent remuneration package
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Learning & development opportunities
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s etc) and discounts at ALH venues.
- Access to our Endeavour Group Employee Share Purchase Plan
- Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia

**Grow with Endeavour Group**
Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

**We’d love to hear from You**

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.