Operations Manager

Join SA Housing Authority in an ASO7 ongoing Operations Manager position to provide strategic management

**Your new company**
SA Housing Authority is a modern, professional, effective, and high performing Organisation that is a leader in customer service, innovation and partnerships within the housing, finance and services sectors. We have dedicated staff who are proud of the difference our organisation makes and passionate about improving housing opportunities and outcomes, throughout metropolitan and country locations around South Australia. Our employment practices value diversity and inclusion and we welcome employees with a mix of background, characteristics, experiences, professional skills and perspectives.

Customers and Services is a division within SA Housing Authority and is responsible for managing public housing to support positive outcomes for both tenants and the local areas they live in. They are part of the broader housing system determined to drive outcomes that increase the independence of their customers and achieving their own long-term housing aspirations. They assist their customers with employment opportunities, connections with other benefits and the advantages available to them.

**Your new role**
Working closely with your Team Leaders, you be will responsible for managing public housing to support positive outcomes for both tenants and the local areas they live in. Day to day tasks may include:

- Providing strategic leadership support in coordinating regional planning, resource and services to support the delivery of housing and related services across the Housing continuum.
- Providing management and support for Team Leaders.
- Identifying and developing key strategic internal and external networks to increase regional knowledge.
- Creating communication channels and providing opportunities for service connection.
- Providing leadership and guidance to SA Housing Authority Regional staff to facilitate the achievement of key performance indicators.
- Monitoring and analysing regional reports, trends and risks to develop appropriate strategies and or action plans to manage and minimise potential risks and maximise opportunities.
- Investigating and responding to escalations including ministerial enquiries and appeals.
- Support regional services staff to delivering quality customer service to the most vulnerable people in our community.
- Identify community services to meet the needs of Aboriginal individuals, families and communities as well as other cultural groups; having consideration for social and cultural factors.

**What you'll need to succeed**
The successful applicant is required to provide a National Police Clearance that has been issued within the last 6 months, prior to being employed and must hold a current Australian issued Driver’s Licence (equivalent to minimum class ‘C’ - South Australian), which must be maintained. Incumbents must be willing and able to drive all government vehicles within their licence classification during the course of their duties

**What you'll get in return**
You will receive a ongoing position within State Government along with:

- The opportunity to work with a dynamic and forward-thinking team
- Rewarding experience to support vulnerable people of the state
- Generous employee benefits

**What you need to do now**

As part of the submission process you are required to submit a cover letter which should be no longer than two pages addressing how your skills, attributes, experience and capabilities align with the role description as well as specifying the preferred location you wish to be considered for.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2692802