Operations Manager

**Job no**: 502173

**Employment type**: Full Time

**Location**: Adelaide

**Categories**: Child, Youth & Family
- **Work for one of Australia's largest social purpose organisations**:

- **Competitive base salary + $17,500 vehicle allowance + 11% super**:

- **Monthly rostered day off**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**

Based in** Unley**, we have a Permanent Full Time opportunity for an Operations Manager to lead and support the service delivery and growth of our Child, Youth and Family (CYF) programs.

As an Operations Manager will lead a team of dedicated Practitioners, who ensure our foster carers and young people feel supported and heard, while working under our CARE practice framework.

The Operations Manager is responsible for the implementation and delivery of programs, which provide quality services to LWB carers and young people. This includes the day-to-day management of programs, budgets, human resources, key performance indicators, contractual reporting, and stakeholder relationship management. The incumbent takes a proactive leadership role within the teams they are responsible for, but also within the wider SA CYF team. The Operations Manager is also responsible for driving high performing teams focusing on client outcomes, quality, standards, growth, and performance of each service.

This role will suit someone who is highly motivated, strategic, and able to quickly grasp and respond to local needs. You will have experience in the senior management in Children or Family Services, preferably in Out of Home Care Services. You will use your business acumen and interpersonal skills to engage and work with multiple stakeholders, as well as promote LWB as a quality service provider.

In addition to the Carer Support Programs, you will be responsible for the Operation of the **Living Arts** program within Youth Services, which ensures tailored and individual programs to assist young people with complex needs to better understand themselves, and their role in the community; build confidence through nurtured experiences of success; explore interpersonal skills that help establish healthy relationships. Arts based learning is widely understood as an effective way to foster healing and work in trauma-informed ways. It also enhances literacy and numeracy, communication and analytical skills while encouraging clear thinking and community connectedness.

**Skills & Experience**
- Degree qualification in Human Services or related discipline.
- Significant management experience in relevant Children's Services.
- Demonstrated understanding of Child Protection policies and framework.
- Familiarity with TCI and the CARE principles will be highly regarded.
- A demonstrated commitment to the care and protection of children and young people.
- Demonstrated experience in team leadership and development.
- Advanced interpersonal/communication skills, including verbal, written and negotiation.
- Demonstrated ability in time management and organisational skills.
- Well-developed problem-solving skills.
- Ability to use initiative, think laterally and strategically, and meet deadlines and produce quality work under pressure.
- Demonstrated ability to work with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people.
- Ability to manage issues, risks and contentious matters.
- Current Drivers Licence.
- To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process._

**Benefits**
- Competitive base salary + $17,500 vehicle allowance + 11% super
- $2000 annual meal & entertainment card for everyday living expenses (for example, mortgage or ren