Production Support Analyst

1 week ago

Hawthorn East, Australia Colonial First State Full time

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

**Your Team**
IT Infrastructure division is charged with transforming CFS through end-to-end delivery of technology-enabled programs and projects. This role is part of the Production Management Team for EDGE (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer.

**Your Responsibilities**
- Play a crucial role in maintaining the smooth operation of the EDGE platform by identifying, investigating, and assisting in resolving platform issues.
- Manage the triaging of incidents, categorising their priority, and ensuring the appropriate teams are engaged for resolution.
- Collaborate with internal teams and external vendors to deliver quick and effective solutions.
- Gain hands-on experience with industry-leading tools, systems, and processes while working alongside experienced professionals.

**Your Capability and Experience**
- A foundational understanding of incident management processes and technology platforms is beneficial.
- Experience in collaborating with cross-functional teams to deliver the desired business outcome.
- Excellent communication and collaboration skills, with a customer-focused approach.
- Strong analytical skills and the ability to prioritise and manage multiple tasks.

**What to Expect**

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
- Access to 24/7 confidential support covering safety, medical and mental health services
- Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event [JG1]
- Exclusive discounts on retail, travel and entertainment
- Additional leave day to celebrate your birthday

**CFS Culture**

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
- This role is based on Wurundjeri Woi-wurrungland._

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