Production Support Analyst

Job Description
Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team
This role is part of the Production Management Team for Edge (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer. The Production Management Team is part of the IT infrastructure, Operations and Wrap Technology division within CFS, working closely across the whole of CFS to bring together the capabilities needed to deliver change that matters to our customers and to our people.

Your Responsibilities

• Investigate and triage defects reported on the Edge platform.
• Follow the incident management process for P1 and P2 incidents and drive them to closures.
• Engage with relevant teams to assess impact and interim workarounds.
• Provide clear and concise communication for defect resolution timelines, solution etc.
• Client test defects if required once they are fixed in Production environment.
• Assist in creating post-incident reviews to support continuous improvement initiatives.
• Identify and document interim workarounds to minimize customer impact during the resolution process.
• Collaborate closely with different teams to ensure smooth and effective communication with stakeholders, both internal and external.
• Engage with external vendors to support the resolution of incidents and ensure compliance with service-level agreements.

Your Capability And Experience

• Experience in a technology or support-related role is advantageous but not essential; we welcome candidates with a passion for learning and problem-solving.
• Experience in collaborating with cross-functional teams to deliver the desired business outcome.
• A foundational understanding of incident management processes and technology platforms is beneficial.
• Excellent communication and collaboration skills, with a customer-focused approach.
• Strong analytical skills and the ability to prioritise and manage multiple tasks.
• Minimum 1+ years' experience in the Wealth Management or Financial Services industry

What To Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
This role is based on Boon Wurrung land (Melbourne).