Customer Service Specialist

14 hours ago


Frenchs Forest, Australia imei Full time

**About the role**
- Are supported in the latest technology for mobile and unified communications
- Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
- Provide 1st level service & support
- Ensure that our customers are always kept connected
- Work closely with Telstra and other major tech vendors
- Maximise their time connected with basic troubleshooting
- Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

- Perform administrative duties and provide support to all departments
- Maintain effective communication channels with all departments
- Maintain relevant, accurate and accessible records of all activities

imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

**About you**

Attributes & competencies that we are looking for:

- Excellent communication and interpersonal skills
- Problem solving and analytical skills with the ability to work through issues
- A 'can do' attitude
- Can work in a fast paced, fun environment

**Benefits and perks**
- Free café quality coffee, monthly free lunches and a great social scene
- Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more
- Many opportunities to earn more in the role with shift allowance available too
- Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
- Free onsite parking
- Anytime Fitness on ground level
- Lots of free healthy snacks and fresh fruit

**Job details**:

- **Reference** #CS170225
- **Updated on** 10 February 2025
- **Location** Frenchs Forest, Sydney
- **Expertise** Customer Service - Call Centre
- **Salary** $53,000 - $65,000
- **Work Type** Permanent



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