Client Service Assosiate with Spanish

2 weeks ago

Melbourne, Australia capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Melbourne, Australia

**Key responsibilities**:

- Support our clients at all levels
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues

**Requirements**:

- Proficiency in English - C1+ level
- Advanced interpersonal and communication skills
- ** Spanish is an advantage**:

- Ability to listen to clients and your team’s needs and find solutions
- ** Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)**:

- Excellent communication skills, both verbal and written

**What we offer**:

- Competitive Salary
- International Team Collaboration
- State-of-the-art Equipment
- Generous Annual Leave Policy
- Employee Referral Program
- Comprehensive Private Medical Insurance
- Annual Global Performance Review Cycle

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

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