Customer Support Specialist

2 weeks ago

Melbourne, Australia Capital Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

**Responsibilities**
- Support our clients at all levels
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyze how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues

**Requirements**:

- Business level proficiency in English and Spanish (equivalent to B2 or above in CEFR)
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team’s needs and find solutions
- Ability to work flexible shifts from Monday to Friday (8:00 AM to 5:00 PM or from 12:00/13:00 PM to 9:00/10:00 PM)
- Excellent communication skills, both verbal and written

**What you will get in return**:

- **Competitive Salary**:We believe great work deserves great pay Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- **Work-Life Harmony**:Join a company that genuinely cares about _you_—because your life outside of work matters just as much as your time on the clock.
- **Annual Performance Bonus**:Your hard work doesn’t go unnoticed Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- **Generous Time Off**:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- **Employee Referral Program**:Love working here? Share the love Bring your talented friends on board and get rewarded for growing our awesome team.
- **Comprehensive Health & Pension Benefits**:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks
- **Workation Wonderland**:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits
- **Volunteer Days**:Make a difference Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

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