Customer Service Representative

**Passionate about Customer Service? Join our Spanish speaking team and make a difference in the world of online casinos**:
**What you will do**:
As a Spanish speaking customer service representative, you'll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat

**Your Squad**:
Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So if you've excelled in customer-facing roles, we want you on our team We're big on collaboration, celebrating wins, and helping each other grow.

**Work Schedule**: The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be, we've got you covered for the month An example of the roster is below:
**Morning : 7am - 3pm (Office Based)**
**Afternoon: 3pm - 11pm (Office Based)**
**Overnight: 11pm - 7am (Home Based)**

**Who are we?**

Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry, including Stake, KICK and Twist Gaming.

Stake is the world's most popular online casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**Main Duties and Responsibilities**:

- Respond to customer inquiries and requests in a timely and professional manner via chat
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

**It would be a bonus if you also had (Desirable skills)**:

- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
- Australian work rights are preferred.

**Some of the perks of working with us**:
**Office Perks & Environment**
- In-house baristas serving free coffee, fresh juices and smoothies
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator

**Wellbeing & Personal Development**
- Access to our Employee Assistance Program for you and your loved ones
- 9,000+ courses on our Learning & Development platform
- One paid volunteer day per year
- Weekly Wednesday massages by professional masseuses

**Team Connection & Rewards**
- Team budgets for lunches and activities to celebrate achievements
- Social sports teams and participation in Corporate Games
- Easygo branded swag
- Birthday and work anniversary gift vouchers, plus a chance to win some huge prizes

**Events & Experiences**
- Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
- Office visits from big-name streamers
- Meet Ambassadors like Alex Pereira, Israel Adesanya
- Ballots for exclusive tickets to events like Formula 1, UFC, and more