Aps5 Complaints Officer

16 hours ago

Melbourne City Centre, Australia HAYS Full time

Leading Disabilty Agency

**Your new company**

Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level

We are seeking a professional with experience handling complaints guided by legislation, policies, procedures, standards, methodologies and precedents.

**Your new role**

You will be responsible for;
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**What you'll need to succeed**

Applicants will additionally need to demonstrate;
- Australian Citizenship
- Ability to prioritise workload.
- Excellent time management and communication skills.

**What you'll get in return**

This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency.

You will be given training, ongoing support via a mentor and a highly competitive pay rate at $55.24p/h + Super per hour.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

2828413

  • Aps5 Complaints Officer

    2 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1682320373 **Contact** Samuel Beckett **Posted** about 1 hour ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your...

  • APS5 Complaints Officer

    3 weeks ago

    Council of the City of Sydney, Australia Hudson AU Full time

    Overview APS5 Complaints Officer – Permanent roles – Surry Hills, NSW location Purpose of position: Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as desk-based...

  • Aps5 + Aps6 Complaints Officer's

    2 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$55.24 - au$60.26 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...

  • Aps5 Complaints Officer

    4 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH93670_1663572350 **Contact** Samuel Beckett **Posted** about 5 hours ago **Opportunity** Great full time hourly rate contract opportunities for 12 months paying $53.63 per hour + Super, with option to extend based in either Broadmeadows...

  • Aps6 Financial Advisors/aps5 Financial Officers

    4 days ago

    Melbourne City Centre, Australia HAYS Full time

    HAYS Melbourne is recruiting APS6 Financial Advisors and APS5 Financial Officers with Security Clearance **Your new company** Your new organisation is seeking APS6 Financial Advisors and APS5 Financial Officers with baseline security clearance to join the team. **Your new role** - Analyze and interpret financial information such as budgets and management...

  • Complaints Support Officer

    1 week ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Aps5 Case Management

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Case Management **APS5 Case Management** - Visible position within the division of Governance and Chief Council - Genuine opportunity to impact and build upon your case management experience - Supportive culture, great working conditions Richmond location, close to public transport **Your new company** Well-known for their positive mark in the Disability...

  • Complaints and Feedback Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Respond to Complaints and feedback from victims of crime - Ongoing position - VPS3: $74,580 - $90,558 + superannuation The Department of Justice and Community Safety are seeking a Complaints and Feedback Officer to join the new Victims of Crime Financial Assistance Scheme. This role maintains records of incoming complaints, recommendations, and resolutions,...

  • Manager, Complaints

    1 week ago

    Melbourne City Centre, Australia Victorian Inspectorate Full time

    Job Overview The position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework. The Complaints team...

  • Complaint Support Officer, Judicial Commission of

    1 week ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards...