
Aps5 Complaints Officer
6 days ago
Leading Disabilty Agency
**Your new company**
Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level
We are seeking a professional with experience handling complaints guided by legislation, policies, procedures, standards, methodologies and precedents.
**Your new role**
You will be responsible for;
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
**What you'll need to succeed**
Applicants will additionally need to demonstrate;
- Australian Citizenship
- Ability to prioritise workload.
- Excellent time management and communication skills.
**What you'll get in return**
This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency.
You will be given training, ongoing support via a mentor and a highly competitive pay rate at $55.24p/h + Super per hour.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
2828413
-
APS5 Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia beBeeComplaints Full time $56,240Complaints Resolution SpecialistThe Regulatory Agency seeks multiple APS5 Complaints Officers to resolve complaints about the quality and safety of services.The successful candidates will be responsible for assessing and monitoring complaints, consistent with legislation.Key Responsibilities:Assessing and monitoring complaints and other regulatory...
-
Aps5 Complaints Officer
1 week ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**The opportunity**Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...
-
Aps5 + Aps6 Complaints Officer's
1 week ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$55.24 - au$60.26 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia Chandler Macleod Full time**About the company**:As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity for an...
-
Melbourne City Centre, Australia HAYS Full timeHAYS Melbourne is recruiting APS6 Financial Advisors and APS5 Financial Officers with Security Clearance **Your new company** Your new organisation is seeking APS6 Financial Advisors and APS5 Financial Officers with baseline security clearance to join the team. **Your new role** - Analyze and interpret financial information such as budgets and management...
-
Aps5 Complaints Officer
1 week ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH93670_1663572350 **Contact** Samuel Beckett **Posted** about 5 hours ago **Opportunity** Great full time hourly rate contract opportunities for 12 months paying $53.63 per hour + Super, with option to extend based in either Broadmeadows...
-
Aps5 Project Officer
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeLeading Federal Government Agency **Project Officer** APS5 Project Officer role available in Federal Government. 6 months fixed-term contract, APS 5 level. Australian Citizens only. **Your new company** This Federal Government organisation is responsible for overseeing significant Australian social and political processes, including management of various...
-
APS5 Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia beBeeComplaints Full time $55,240Job OpportunityAbout this Role:We are seeking multiple APS5 level Complaints Handling Officers to work in a small, growing team.Key Responsibilities:- Manage a caseload of complaints and incidents reported by customers- Engage with customers to respond to incidents and manage escalations where required- Identify trends and report on incidents- Support...
-
Complaints Handling
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeAPPLY NOW! BIG 4 CONSULTING FIRM- COMPLAINTS ROLE **Your new company** Looking for an exciting opportunity to work for a Big 4 consulting firm located in the heart of Melbourne's CBD? As a Complaints Handling Specialist, you will be part of a global leader in professional services, delivering innovative solutions to some of the world's biggest challenges. -...