
Aps5 Complaints Officer
13 hours ago
Leading Disabilty Agency
**Your new company**
Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level
We are seeking a professional with experience handling complaints guided by legislation, policies, procedures, standards, methodologies and precedents.
**Your new role**
You will be responsible for;
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
**What you'll need to succeed**
Applicants will additionally need to demonstrate;
- Australian Citizenship
- Ability to prioritise workload.
- Excellent time management and communication skills.
**What you'll get in return**
This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency.
You will be given training, ongoing support via a mentor and a highly competitive pay rate at $55.24p/h + Super per hour.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
2828413
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