
Aps5 + Aps6 Complaints Officer's
1 week ago
australia melbourne contract au$55.24 - au$60.26 per hour**Opportunity**
Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.
Multiple positions at both APS5 and APS6 level.
**Your duties will include**:
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.
**Requirements**:
- Australian Citizenship is mandatory
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds
**Apply**
*
-
APS5 Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia beBeeComplaints Full time $56,240Complaints Resolution SpecialistThe Regulatory Agency seeks multiple APS5 Complaints Officers to resolve complaints about the quality and safety of services.The successful candidates will be responsible for assessing and monitoring complaints, consistent with legislation.Key Responsibilities:Assessing and monitoring complaints and other regulatory...
-
Aps5 Complaints Officer
1 week ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...
-
Melbourne, Victoria, Australia Hays Full timeHAYS Melbourne is recruiting APS6 Financial Advisors and APS5 Financial Officers with Security Clearance**Your new company**Your new organisation is seeking APS6 Financial Advisors and APS5 Financial Officers with baseline security clearance to join the team.**Your new role**- Analyze and interpret financial information such as budgets and management...
-
Melbourne City Centre, Australia HAYS Full timeHAYS Melbourne is recruiting APS6 Financial Advisors and APS5 Financial Officers with Security Clearance **Your new company** Your new organisation is seeking APS6 Financial Advisors and APS5 Financial Officers with baseline security clearance to join the team. **Your new role** - Analyze and interpret financial information such as budgets and management...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**The opportunity**Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...
-
Aps6 & Aps5 Project Officer - Hypercare
6 days ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract negotiable**The opportunity** Our client is a large federal government agency. They have multiple opportunities available for APS5 and APS6 level Project Officers to join on a long term contracting basis within a newly-formed Hypercare team following the release of a new core enterprise system. - 12 month contract plus 12 month...
-
Aps6 Senior Complaints Officer
2 weeks ago
Melbourne, Victoria, Australia Aboriginal Health Council Of Western Australia Full timeOverviewThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers focus on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...
-
APS6 Senior Complaints Officer
3 weeks ago
Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full timeOverviewThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers focus on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...
-
Aps6 Senior Complaints Officer
1 week ago
Melbourne, Victoria, Australia UM Holdings Full timeThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner,...
-
APS6 Senior Complaints Officer
3 weeks ago
Melbourne, Victoria, Australia Aboriginal Health Council of Western Australia Full timeOverviewThe Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers focus on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...