Aps5 + Aps6 Complaints Officer's

2 weeks ago

Melbourne, Australia Talent International Full time

australia melbourne contract au$55.24 - au$60.26 per hour**Opportunity**

Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.

Multiple positions at both APS5 and APS6 level.

**Your duties will include**:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Requirements**:

- Australian Citizenship is mandatory
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds

**Apply**

*

  • Aps5 Complaints Officer

    2 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...

  • Aps5 Complaints Officer

    4 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1678933524 **Contact** Samuel Beckett **Posted** 11 minutes ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity...

  • Aps5 Complaints Officer

    5 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers...

  • APS5 & APS6 Business Analysts

    4 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Location: RichmondContract: 12 monthsHourly Rates:APS5: $55.24 per hour + super (12%)APS6: $60.26 per hour + super (12%)Start Date: ASAPWorking Rights: Australian Citizenship RequiredThe OpportunityIn this role, you'll join the Performance Quality and National Workload Management Branch, a team dedicated to enhancing the end-to-end participant experience....

  • APS5 & APS6 Business Analysts

    4 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Location: RichmondContract: 12 monthsHourly Rates:APS5: $55.24 per hour + super (12%)APS6: $60.26 per hour + super (12%)Start Date: ASAPWorking Rights: Australian Citizenship RequiredThe OpportunityIn this role, you'll join the Performance Quality and National Workload Management Branch, a team dedicated to enhancing the end-to-end participant experience....

  • 113301 - Aps5 And Aps6 Business Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Randstad Education Australia Full time

    Location: GeelongContract: 12 months, HybridAustralian Citizenship RequiredIn this role, you'll join the Performance Quality and National Workload Management Branch, a team dedicated to enhancing the end-to-end participant experience. You will be instrumental in analysing complex processes, identifying opportunities for improvement, and driving continuous...

  • Aps6 & Aps5 Project Officer - Hypercare

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**The opportunity** Our client is a large federal government agency. They have multiple opportunities available for APS5 and APS6 level Project Officers to join on a long term contracting basis within a newly-formed Hypercare team following the release of a new core enterprise system. - 12 month contract plus 12 month...

  • Aps5 Snr Support Technician

    4 days ago

    Melbourne, Australia Comcare Full time

    **Overview of the team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. The Technology Service Desk and End User Computing team within TAIM provides a...

  • Aps5 And Aps6 Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The Opportunity Join a dynamic team delivering meaningful insights that shape service delivery and improve outcomes.On behalf of a large Federal Government Agency, we are looking for APS5 and APS6 Business Analysts to join the team focused on performance reporting, data modelling and continuous improvement.This is a 12 month assignment and can be based in...

  • Aps5 And Aps6 Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The OpportunityJoin a dynamic team delivering meaningful insights that shape service delivery and improve outcomes. On behalf of a large Federal Government Agency, we are looking for APS5 and APS6 Business Analysts to join the team focused on performance reporting, data modelling and continuous improvement. This is a 12 month assignment and can be based in...