Complaints Assessment Officer

2 days ago

Melbourne City Centre, Australia Victorian Inspectorate Full time

The position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, alternate dispute resolution or investigations is desirable (but not mandatory). A working knowledge (or capacity to develop an understanding) of Victoria's public interest disclosure scheme will also be highly regarded.

As part of the Complaints team and reporting to the Manager, Complaints, this role is crucial in the delivery of the VI's complaints function. Responsibilities include managing a case load of complaints, communicating with complainants, assessing complaints in line with relevant legislation, obtaining relevant information, drafting recommendations for decision makers and outcome letters, including reasons for decisions, progressing cases in a timely manner and maintainingappropriate record-keeping. Complaints Assessment Officers also play a vital role in contributing to improvements to internal policies and procedures, delivery of integrity responses, VI special reports and other work across the Integrity Operations and Policy unit as required.

How to apply

resume

covering letter outlining your interest in the position and

succinct response to the Key Selection Criteria of no more than two pages in total.

**Other relevant information**:

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