Contact Centre Agent

5 days ago

Mount Waverley, Australia I-MED Full time

Seeking Enthusiastic Contact Centre Agents

**Location**: Mount Waverley, Victoria, Australia

**About the company**:
At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this
Our Contact Centre agents are a pivotal part of our business. They provide an essential service to people across Australia who require support as part of their healthcare journey.

**About the role**:

- Handling inbound calls from patients across Australia who require support as part of their healthcare journey
- Acting as the first point of contact for patients who call in need of an image or scan
- Dealing with a broad spectrum of cases, ranging from people celebrating the very best news to people in more challenging situations
- Providing a high level of customer service and acting with empathy and compassion
- Shift-based working in a contact centre environment - purely inbound
- The opportunity to work Hybrid after 3 months

**Responsibilities**:

- Providing the very best customer experience, navigating a range of scenarios with varying emotions
- Connecting with people compassionately and providing the correct information in the moment to ensure the best possible care for our patients
- Listening and communicating effectively, particularly during difficult situations
- Remaining calm, patient, and empathetic during moments of need
- Multitasking with high attention to detail

**Requirements**:

- Resilience, enthusiasm, and a vibrant spirit.
- A positive outlook and eagerness to learn and expand horizons.
- Self-motivated within a collaborative setting.
- A genuine passion for making a difference.
- Strong focus on providing the very best customer experience
- Ability to read the room and act with empathy and compassion
- Ability to listen and communicate effectively, particularly during difficult situations
- Ability to remain calm, patient, and empathetic during moments of need
- Excellent multitasking skills with high attention to detail
- Experience in a customer service role is preferred but not essential

**Benefits**:

- Starting salary of $58,980 ($29.85 p/h) plus superannuation and leave entitlements.
- Structured, 6-week learning and development program to set you up for success
- Ongoing coaching to help you be your best
- Free, secure onsite parking for all employees
- Employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
- Generous discounts provided on I-MED services
- Opportunity for flexible work arrangements based on performance after 3 months
- Recognition and Reward program, including awards and retail discounts
- Monthly events including birthday cakes, morning tea, Culture and Engagement activities, charity fundraisers, and team building
- State of the art building with inbuilt Micro Market, table tennis table, professional Nespresso coffee machine, and fruit deliveries
- Generous referral program

  • Contact Centre Agent

    20 hours ago

    Mount Waverley, Australia I-MED Full time

    **Job Title**: Contact Centre Agent **Company**: I-Med Radiology Network **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They...

  • Contact Centre Team Leader

    20 hours ago

    Mount Waverley, Australia I-MED Full time

    I-MED is pleased to be offering a new opportunity for a Contact Centre Team Leader to join the team in Mount Waverley, leading a dedicated team of Contact Centre Agents. Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre where you will be responsible for the day-to-day operations of your team to...

  • Contact Centre Agent

    4 days ago

    Glen Waverley, Australia IPAR Full time

    **Company Description**: atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become...

  • Contact Centre Agent

    4 days ago

    Glen Waverley, Australia atWork Australia Full time

    Company Description atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs. An exciting opportunity has become available...

  • Contact Centre Agent

    5 days ago

    Mount Waverley, Australia I-MED Full time

    **Welcome the New Year with a new job at the I-MED Contact Centre!** We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Mount Waverly office. As part of the National Contact Centre team, you will play a crucial role in assisting people with booking their medical scans, contributing positively to their...

  • Contact Centre Consultant

    3 days ago

    Mount Waverley, Australia I-MED Full time

    **About us**: I-MED Radiology Network is Australia's largest medical imaging network, with over 240 clinics across metropolitan, regional, and rural communities. Our goal of being the world's most respected and trusted medical imaging specialists is underpinned by a core purpose: to save lives and reduce uncertainty. We believe in working as a team and...

  • Sales - Assistant Agent

    5 days ago

    Mount Waverley, Australia Belle Property Full time

    **Mount Waverley, VIC**: Due to growth Belle Property Mount Waverley are looking for a motivated, energetic, and determined individual who is excited about building their career in real estate. With quality training, processes, and procedures in place, this is a rare chance to develop your career with the support you need to be successful We are a boutique...

  • Sales - Agent Assistant

    20 hours ago

    Mount Lawley, Australia Belle Property Full time

    **Mount Lawley, WA**: - **Leading brand**: - **Vibrant and dynamic environment**: - **Industry leading training** Due to internal promotion Acton | Belle Property Mount Lawley is looking for a motivated, energetic and determined individual who is excited about building their career in real estate. With quality training, processes and procedures in place,...

  • Call Centre Operators

    4 days ago

    Mount Waverley, Australia Chandler Macleod Full time

    **Contact Call Centre** **Hourly Rate: $29.40 per hour plus Super** **Casual full time hours (9am - 5pm)** **Start date: ASAP** **Based in Mount Waverley, VIC - Full time in the office** **Outbound warm customer service and retention calls** **No sales** Furthermore this is a customer service role performing outbound call duties to support the...

  • Customer Service Consultants

    2 weeks ago

    Mount Waverley, Australia DFP Recruitment Services Full time

    **Job description**: Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley teams in both **Part Time** and ** Full Time permanent** roles! **About The Role**: - Provide first call resolution to a range of enquiries from individuals and healthcare...