Client Account Specialist

2 days ago

Bedford Park, Australia Westpac Group Full time

Client Account Specialist - Customer Service

Provide exceptional customer service by problem solving in this administration based role. Start your career in banking.
- Fixed-term, full-time position, with permanent opportunities
- Bedford Park location, open to remote/hybrid working from other states
- Join a supportive and inclusive team with flexible working opportunities

**How will I help?**

You will play a key role in supporting the day-to-day operations of The Panorama team by processing superannuation and investment requests for our advisers and members, amendments to accounts, processing payments and correcting client information, etc. You will contribute to the overall success of the business through ownership, accountability and striving to achieve all the targeted goals of the team, as well as the wider Platforms & Investments business unit.

The Client Account Specialist will combine their exceptional customer focus, relationship management skills, problem solving skills, technical knowledge and professional behaviours to deliver a seamless experience for advisers and their clients interacting with the Panorama platform.

**What’s in it for you?**
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You'll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts.

**What do I need?**

To be successful in this role you will have exceptional customer service skills and an inquisitive

nature, who finds enjoyment in investigating issues and finding solutions. As well as this, you will:

- Clear verbal, and written communication skills
- Strong problem-solving ability and attention to detail
- Experience working in a similar fast-paced and highly compliant environment
- A self-starter and proactive professional, interested in building a career in banking
- Learn new technologies and processes with ease and is interested in developing their career in Finance

**What is it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

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