Customer Solutions Consultant

3 days ago


Bedford Park, Australia Westpac Group Full time

**How will I help?**

The Back Office Middle Office (Client Account Specialist) will combine their exceptional customer focus, relationship management skills, problem solving skills, technical knowledge and professional behaviours to deliver a seemless experience for advisers and their clients interacting with the Panorama platform.

The BOMO team consultants will operate as Middle Office inbound call centre acting as a conduit between our Customer Relations team and the Operations arm of the Panorama Service Centre. Each consultant will act as a relationship manager between our external and internal customers.

In addition, you will bring highly developed call handling skills, seek problem resolution and case manage escalations. Technical skills and knowledge in the following areas are required to ensure we deliver an exceptional customer experience:

- Wealth industry practices
- ASX requirements and obligations
- Relationship management best practice

The role responsibilities include but are not limited to:

- Deliver a market leading experience for our customers
- Develop detailed knowledge of the Panorama platform and the products
- Build relationships with advisers and clients to support them in maximising their use and understanding of the Panorama platform
- Proactively identify opportunities for process and system enhancement
- Collaboratively manage team and individual workflow to ensure all deadlines and deliverables are met
- Build effective relationships with internal stakeholders, between business units and with the Panorama program

**What’s in it for you?**
You will build your profile internally with senior stakeholders and be part of the future of a business that has been around for 200 years. You'll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts.

**What do I need?**
We're keen to connect with Client Account Specialists, who are looking to make the move to a reputable bank. More specifically, we are looking for;
- Superior technical skills within wealth management and superannuation industries
- Working knowledge of ASX requirements
- Exceptional verbal and written communication skills
- Demonstrated ability to provide high quality output
- Previous experience in a customer service environment with demonstrated ability to work to deadlines
- Experience in liaising with internal and external stakeholders

**What is it like to work there?**
As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
- The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _



  • Bedford Park, Australia Westpac Group Full time

    Permanent, full-time opportunity - Bedford Park location, within a supportive and fast-paced team - Work for the wealth management arm of the Westpac Group, with great benefits **How will I help?** BT is the wealth management arm of Westpac Group; we aim to provide solutions for our customers in the creation and management of wealth. We are looking for a...

  • Consultant

    2 weeks ago


    Bedford Park, Australia Westpac Group Full time

    **Consultant - 29888** - Full time, permanent opportunity - Based in our Bedford Park, SA office - Join a skilled team of consultants and grow your career with us - Training will be full time in the office, once completed, it will move to a flexible working arrangements **How will I help?** As a Hardship & Collections Consultant you will be a key member of...


  • Bedford Park, Australia BT Financial Group Full time

    Entry level opportunity for committed customer service super stars seeking a long-term career in financial services - Full time paid training provided - Perm full time role based in Bedford Park **How will I help?** As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation...


  • Bedford Park, Australia BT Financial Group Full time

    BT Financial Group (BT) is the wealth management arm of the Westpac Group and has been helping Australians protect, manage, and grow their wealth since 1969. - Entry level opportunity with BT Financial Group (BT) for committed customer service super stars seeking a long-term career in financial services - Full-time paid training provided - Permanent...


  • Bedford Park, Australia Westpac Group Full time

    Full time, permanent opportunity - Based in our Bedford Park, SA office - Join a skilled team of consultants and grow your career with us Applicants must identify as Aboriginal and/or Torres Strait Islander. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship and Collections Consultant - Contractor **Support Customers in moments that matter. **How will I help?** Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your...


  • Bedford Park, Australia Westpac Group Full time

    Create your best future and join Westpac as a Hardship and Collections Consultant - Permanent full-time position - Based at Bedford Park - Hybrid working after 6 months **What’s the role?** As a Hardship and Collections Consultant, you'll be a vital part of the Customer Assist Team, playing a crucial role in helping deliver Westpac's vision and strategic...


  • Bedford Park, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454** - Permanent full-time positions - Based at ParramattaHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and...


  • Osborne Park, Western Australia Inclusion Solutions Full time $60,000 - $80,000 per year

    Do you want to work with a vibrant organisation, with a focus on strengthening and supporting inclusive and sustainable communities across Australia? Come join our teamAbout Inclusion SolutionsInclusion Solutions is a not-for-profit organisation, dedicated to enriching the lives of all people, including those who are socially disadvantaged, marginalised,...

  • Customer Service

    1 week ago


    Bedford Park, Australia Westpac Group Full time

    **Ever wondered what a career in Customer Solutions could look like?**: - **Are you looking for a career that can really make a difference and have an impact in people’s lives? **How will I help?** As a Team member of the Customer Solutions y ou’ll play an important and significant part in the future of a Westpac and it's customers. A role within the...