Business Optimisation Manager

11 hours ago

Sydney, Australia Westpac Group Full time

**How will I help?**

The purpose of this role is to optimise business performance across the Customer Solutions teams by developing, scoping, and implementing initiatives that deliver value to our customers, people, and business. Initiatives may include:

- _Productivity _- Through process engineering, digitization and automation drive efficiencies that deliver operational expenditure savings
- _Platform Enablement _- Leverage existing and develop pathways for new functionality to be implemented, ensuring full value is derived from our investments.
- _Customer Experience _- Utilising our analytics suite develop data driven insights that provide a deep understating of value within interactions unlocking opportunities to drive self-service and improve overall customer experience.

**What’s in it for me?**

We want you to love what you do - and where you do it. You’ll be paid competitively, while being in a great position to grow your career - with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer - and you can even take paid volunteer leave or secondments as well.

**What do I need?**

You will be customer focussed professional that ensures a continuous focus on the end-to-end customer & service experience. You will drive initiatives around Customer and Quality and review operational processes and develop solutions that meet the needs of the customer whilst containing costs. You are analytical and have high attention to detail and a strong ability to critically assess business problems. Furthermore, you can engage with key business stakeholders to create a continuous feedback loop and manage change and work in a dynamic environment.

Ideally, you have experience in the banking industry and have experience working in a highly compliant environment but most importantly you will a strong commitment to customer satisfaction and have a keen interest in building a career with us.

**In addition, the below requirements will also be highly regarded**:

- Tertiary qualifications in a business-related discipline.
- A passion for the financial services business, with well-developed business and analytical skills
- Excellent oral and written communication, planning and organisational skills.
- Good relationship management skills
- Strong customer service orientation and ability to liaise with staff at all levels

**What’s it like to work there?**
When you join, you’ll become part of the broader Westpac Group family - where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed - it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility

**How do I Apply?**

Start here. Just click on the **APPLY **button.

  • Digital Optimisation Manager

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Digital Optimisation Manager **Digital Optimisation Manager - Wealth & Private** - **You are a digital optimisation specialist with a passion for delivering personalised and engaging digital experiences - **Our Chapter is committed to super-charged end-to-end digital engagement, powered by compelling content, data-led customer insights & an obsession with...

  • Digital Optimisation Manager

    1 week ago

    Sydney, Australia Westpac Group Full time

    **Digital Optimisation Manager** - Permanent full-time role - Hybrid working model - mix of office and remote work - Drive optimisation and performance uplift across Westpac’s websites, banking apps, and digital communication channels **How will I help?** As a **Digital Optimisation Manager**, you will play a key role in enhancing customer security...

  • Digital Optimisation Manager

    2 weeks ago

    Sydney, Australia Bankwest Full time

    Digital Optimisation Manager - Wealth & PrivateYou are a digital optimisation specialist with a passion for delivering personalised and engaging digital experiences- - Our Chapter is committed to super-charged end-to-end digital engagement, powered by compelling content, data-led customer insights & an obsession with experimentationDo work that matters - As...

  • Executive Manager, Business Execution

    2 days ago

    Sydney, Australia IAG New Zealand Full time

    **Drive Innovation and Transformation with IAG** For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. **Your Role** Are you a visionary leader with a passion for driving strategic...

  • Creative Optimisation Manager

    2 days ago

    Sydney, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Creative Optimisation Manager

    1 week ago

    Sydney, Australia Xero Full time

    **Our Purpose** At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the...

  • Digital Optimisation Manager

    11 hours ago

    Sydney, Australia Westpac Group Full time

    **How will I help?** The Digital Optimisation Manager is responsible for analysing and delivering insights on the customer journey and optimising sales pathways across digital properties for the Home Loans unit. Working as part of a cross functional agile squad, you will help develop and implement a holistic multi-channel digital strategy for your segment...

  • Digital Optimisation Manager

    6 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $80,000 - $120,000 per year

    We are committed to delivering contextual messaging and experiences for our customersYou are data led with a passion for customer journeys, usability and conversion driversWe are hiring a Digital Optimisation Manager to deliver Scams & Fraud education, alerts and support journeysDo work that mattersAs a Digital Optimisation Manager , you'll design and...

  • Business Development Manager

    2 weeks ago

    Sydney, New South Wales, Australia Canon Business Services ANZ Full time $90,000 - $120,000 per year

    Thrive in a highly collaborative and supportive team environment at one of ANZ's top technology solutions providersUnlock uncapped commission potential in a high demand, rapidly growing marketBe part of a driven organisation that actively invests in your professional growth and career successSydney or Melbourne based opportunityIs this you?Are you aBusiness...

  • Channel Optimisation Manager

    2 days ago

    Sydney, Australia Assurant Full time

    **Why work with Assurant?**: **Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.**: **With more than 100 years industry expertise, we are...