
Client Solutions Specialist
6 days ago
**Why Probe CX?**
- ** Dynamic Environment**:Thrive in a fast-paced and supportive workplace where you can level up your customer service skills.
- ** Career Growth**: Start with entry-level calls and progress to increasingly complex tasks, gaining experience and honing your skills. Many of our Team Leaders, Trainers, and Operations Managers began their careers as Customer Service Consultants. Your growth is our priority.
- ** Impactful Work**:**Be the first point of contact for a diverse range of customers, including the public and businesses, and make a real difference in their lives.
- ** Great Culture**:**Join a vibrant team with a culture rooted in fun, respect, integrity, innovation, and transparency.
- ** Be Part of Something Big**:**Become one of Springfield's largest employers and contribute to the success of our government client.
**About the role**
As a Client Solutions Specialist for our Government client at Probe CX, you will play a vital role in delivering high-quality customer service to the Australian public. Working in our contact centre in Springfield, Queensland, you will be the friendly voice on the other end of the line, helping everyday Australians and Businesses navigate government services and address their queries and concerns.
**What you'll be doing**
- Respond to inbound calls from customers, providing exceptional service and problem-solving skills
- Accurately record customer information and log details of interactions in our CRM system
- Research and provide detailed information about government programs and processes. All information at your fingertips with an in depth knowledge base
- Maintain a positive, empathetic and professional attitude at all times
**What we're looking for**
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to address customer queries effectively
- Commitment to delivering outstanding service and exceeding customer expectations
- Flexible and adaptable to changing priorities and a fast-paced environment
- Knowledge of government services and programs would be highly regarded
- Must be an Australian Citizen and have a 5 year footprint in Australia
- Able to work rotating shift with available Monday to Friday 8:00 am to 8:00 pm
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%
-
Customer Solutions Specialist
6 days ago
Springfield, Australia Probe CX Full timeAre you eager to learn? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions? If so, this is the role you’ve been looking for! We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located...
-
Customer Solutions Specialist
6 days ago
Springfield, Australia Probe CX Full time**About the role** We're on the lookout for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Part-Time basis (of 23.75hrs per week, Monday to Friday) who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work,...
-
Customer Solutions Specialist
6 days ago
Springfield, Australia TROOCOO Pty Ltd Full timeNational company with ongoing support and training - A federal Government Department servicing Australians - Part time or full time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...
-
Security Officers
6 days ago
Springfield, Australia Ozland Group Solutions Full timeOzland Group Solutions is a national provider of Security Services including, but not limited to Commercial, Retail and Specialist Security Services. We are an employer of choice with robust policies, systems, procedures, and processes to support our staff and clients and pride ourselves on continuous improvement, teamwork, service delivery and ongoing...
-
Security Officers
2 weeks ago
Springfield, Australia Ozland Group Solutions Full timeOzland Group Solutions is a national provider of Security Services including, but not limited to Commercial, Retail and Specialist Security Services. We are an employer of choice with robust policies, systems, procedures, and processes to support our staff and clients and pride ourselves on continuous improvement, teamwork, service delivery and ongoing...
-
Customer Solutions Specialist
2 weeks ago
Springfield Lakes, Queensland, Australia Probe CX Full time $40,000 - $80,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Technical Sales Manager
2 weeks ago
Springfield, Australia Baker Hughes Full time**Technical Sales Manager - Drilling & Completion Fluids (DCF)** **Are you passionate about building relationships and ensuring customer success?** **Are you a Sales Specialist that is sales motivated to deliver?** **Join our Drilling and Completion Fluids team!** Our Drilling & Completion Fluids business provides intelligent, connected technologies to...
-
Bookkeeper
2 weeks ago
Springfield, Australia Brooks Business Solutions Full timeBookkeeper / Data Entry Assistant - Flexible Family Business About Us We’re a family-run bookkeeping business that’s been supporting local small businesses for over 20 years. As registered BAS agents, we pride ourselves on integrity, quality, and flexibility. Our team is small, friendly, and down-to-earth. We genuinely look after both our clients and...
-
Customer Service Agent
2 weeks ago
Springfield, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Officer
2 weeks ago
Springfield, Australia TROOCOO Pty Ltd Full timeA federal Government Department servicing Australians - National company with ongoing support and training - Full time or Part time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...