Customer Solutions Specialist

6 days ago


Springfield, Australia Probe CX Full time

Are you eager to learn? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located in Springfield This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

**Here’s the good info you want to know...**
- Hourly rate & incentives
- Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)
- Penalty rates for any weekend work completed and anytime after 7pm
- Comprehensive Full Time PAID training onsite with ongoing development opportunities
- Attractive hybrid/work from home options available once you’ve settled into your new role (More info available at interview)
- Please note - this is a Hybrid role and requires an element of regular on-site attendance.
- Monthly reward & recognition programs and celebrations with fun themed days
- Access to a 24/7 employee health, wellness & safety platform
- Employee Referral Program
- Tenure Recognition Program
- A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,
- Office located in Springfield - close to transport, Orion shopping centre & public lagoon right at our doorstep

**What our current team members love about the role and working at Probe**
- The people and their teammates are one of the main reasons they come to work
- The flexibility available to them
- Convenience of location (accessible parking, major shops over the road, train station walking distance)

**Want to hear more?.Here’s what else they have to say**

“I’ve just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people everyday so I just never left” -** Liam, Team Leader (prev. Customer Service Agent)**

“I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday.” - **Maggie, Customer Service Specialist**

“In the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined.” - **Dylan, Team Leader**

Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:

- Hold current Australian Citizenship,
- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and
- Have lived in Australia for the last 5 consecutive years (a 5-year footprint).
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_



  • Springfield, Australia Probe CX Full time

    **About the role** We're on the lookout for multiple Customer Solutions Specialists to join our Springfield Contact Centre on a Part-Time basis (of 23.75hrs per week, Monday to Friday) who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work,...


  • Springfield, Australia Probe Group Full time

    **Introduction**: At Probe Group, our goal is to empower you to kick start your career! We're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). Whether you’re looking to get back into the workforce, seeking your next stable career development opportunity or just want to...


  • Springfield, Australia TROOCOO Pty Ltd Full time

    National company with ongoing support and training - A federal Government Department servicing Australians - Part time or full time contract available Exciting new **Customer Service** opportunity within a leading national organisation. Would you describe yourself as positive, eager to learn and maintaining strong customer service abilities? Do you feel you...


  • Springfield Lakes, Queensland, Australia Probe CX Full time $60,000 - $90,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...


  • Springfield, Australia Probe CX Full time

    **Why Probe CX?** - ** Dynamic Environment**:Thrive in a fast-paced and supportive workplace where you can level up your customer service skills. - ** Career Growth**: Start with entry-level calls and progress to increasingly complex tasks, gaining experience and honing your skills. Many of our Team Leaders, Trainers, and Operations Managers began their...


  • Springfield, Australia GE Healthcare Full time

    **Job Description Summary**: The GE HealthCare ANZ Customer Support Centre (CSC) is the central point for our customers to contact GE HealthCare for service, support, information and assistance. The CSC is responsible for delivering high quality service to all internal and external customers, ensuring we do this in a consistently professional, positive,...

  • Security Officers

    6 days ago


    Springfield, Australia Ozland Group Solutions Full time

    Ozland Group Solutions is a national provider of Security Services including, but not limited to Commercial, Retail and Specialist Security Services. We are an employer of choice with robust policies, systems, procedures, and processes to support our staff and clients and pride ourselves on continuous improvement, teamwork, service delivery and ongoing...


  • Springfield, Australia Westpac Group Full time

    **Join our St George branch in Springfield**: - **Part-time position (30 hours per week)**: - **Ongoing professional training opportunities to elevate your career** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify...


  • Springfield, Australia GE Healthcare Full time

    **Job Description Summary**: Responsible for providing the formal technical and clinical support during the sales process within Queensland and interstate. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support...

  • Account Manager

    2 weeks ago


    Springfield, Australia GE Healthcare Full time

    **Job Description Summary**: Job Description Summary Importantly, you will be able to recognise opportunity and grab it with both hands, ensure pricing compliance to maximise business profit and you will be crystal clear on roles and responsibilities within GE Healthcare to identify who to engage with to ensure a customer centric approach. GE HealthCare is a...