Digital Support Specialist

Mater Hospital Springfield is seeking applications for Digital Support Specialists to join us in two permanent, full-time opportunities. Based at our Springfield campus, these roles will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield — opening early 2026. As Mater's newest public hospital, this state of the art facility will meet the needs of the growing Greater Springfield region. With 174 public beds, ICU, maternity, emergency and surgical services, it's set to care for over 200,000 patients annually.

Salary range: $ $51.73 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits 

What you'll be doing

The Digital Support Specialist investigates and resolves complex requests and faults. They also provide technical guidance and mentoring on digital troubleshooting to Digital Support Officers. This role offers support through phone calls, in person, or messaging platforms.

• Troubleshoot and resolve complex desktop support faults and requests via various digital channels
• Prioritise unresolved tasks according to operating procedures and record actions taken
• Refer to Senior Digital Support Specialists for troubleshooting advice when needed
• Document faults and requests according to guidelines and provide guidance to Digital Support Officers
• Update Service Centre system and training documentation under guidance
• Identify gaps in documentation and work with technical resources to update/create knowledge
• Assist with routine inquiries and escalate urgent matters to appropriate management
• Provide after-hours desktop support on rotating on-call roster
• Provide guidance to Digital Support Officers on linking faults to problem and change records
• Lead investigation into low complexity problem records under guidance of Senior Support Specialists
• Perform installations and upgrades to IT equipment autonomously
• Participate in system upgrades and provide support for audio-visual, network, telephony, and mobile device faults
• Manage IT assets and mentor Digital Support Analysts on troubleshooting techniques and training opportunities

About you

The ideal candidate will have a Certificate II or III in Information Technology or equivalent work experience, ITIL V3 or 4 Foundation.

• Relevant Tertiary Degree, IT certifications like A+, Network+ and Microsoft Certified Professional
• Minimum 4 years of relevant IT experience required
• Experience in service desk, audio visual, and desktop support in large environments
• Client-focused service delivery skills
• Proficiency in Microsoft operating systems, active directory, networking, hardware installation, and support
• Strong time management and organizational skills
• Ability to work well in a team, maintain confidentiality, and handle high-pressure situations
• Excellent communication skills to interact with staff at all levels

Why join us?

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education,  fundraising & philanthropy and research — and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Sunday, 16th November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.