Change & Release Analyst

**Change & Release Analyst**
**(**
**Job Number**:
**23000139**
**)**

**Description**

**About the role**
- Looking to put your ITIL skills to use in a member-oriented environment? Look no further. We are an energetic group of Change, Release and DR practitioners that work with delivery and operational teams with a focus on delivering software releases effectively and confirming DR position via test execution. We are looking for passionate individuals that can put their skills and experience to use and influence best practice, standards and procedures to deliver exceptional value to our members.
- Conduct risk and impact analysis of changes to RACQ controlled environments. Provide change approvals as per RACQ policy.
- Ensure new solutions are designed in line with best practice industry standards such that our customers are delivered the desired outcomes and that platforms are easily supported from an on-going operations perspective.
- Analyse, review and Assess release components. Create and maintain release deployment plans and associated documentation. Alert relevant stakeholders of any risks or issues that need to be addressed.
- Participation in the scheduling and coordinating the execution of DR / Technology BCP tests along with relevant Technology teams or vendors.
- Evaluate risks to integrity of services inherent in proposed implementations, seek authority for those activities, review the effectiveness of release implementation, and suggest improvement to organisational or change management procedures.

**About you**
- Experience in Change Management, Release Management, Disaster Recovery (DR) or Service management is highly desirable.
- Robust In-depth knowledge of ITIL, incident, problem, change and release processes highly desirable
- Strong problem solving, decision-making skills, research and analytical skill.
- Strong time management skills.
- Experience with Disaster Recovery Testing is not necessary but will be an advantage.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:

- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 100,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113