Business Tech Operations Manager

**Job Description** WHAT YOU’LL DO**

As a Business Tech Operations Manager, you are responsible for;
**Team responsibility & leadership**
- Provide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performance
- Ensure the achievement of tech KPIs through effective team and resource management

**Compliance**
- Ensure BT operations compliance to process standards and global H&M policies
- Support audit processes in alignment with global procedures
- Drive the procurement of market services as necessary, adhering to H&M procurement guidelines

**Stakeholder management**
- Support and align with stakeholders at country / sales market / region and global levels
- Manage relationships with market specific procurement teams and vendors to ensure stable operations
- Ensure coverage in Cyber security related matters, where needed
- Ensure coverage in the Digital defender's community and championing security initiatives

**Budget / P&L Management**
- Own financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.
- Monitor and report on financial performance to ensure alignment with organizational objectives

**WHO YOU’LL WORK WITH**

As a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center, you will be reporting to the APAC Continental Lead Market BT Operations and you will collaborate regularly with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.

**WHO YOU ARE**

We are looking for people who are
- Strategic and analytical with strong planning and prioritizing skills
- Experienced in managing and developing a team, ensuring strong collaboration and integration
- Able to manage relationships with internal and external stakeholders, overseeing vendor partnerships, and ensuring the delivery of consistent, high-quality services.
- Certified in ITIL Foundation 3 and / or 4

We are looking for people with
- Bachelor's degree in computer science, a related field, or equivalent practical experience.
- 3+ years' experience in ITSM and leadership within relevant field.
- Previous experience in managing budget, forecasting and implementing tech standards and processes

**WHO WE ARE**

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

**WHY YOU’LL LOVE WORKING HERE**

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- We offer flexible working arrangements with the option of WFH 2 days a week *Subject to business needs
- You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories
- We are an inclusive company where you are encouraged to be yourself at work

**JOIN US**

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.