Product Analyst Cims

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 74392

**Product Analyst**
- **Location Parramatta CBD with access to hybrid work arrangements**:

- **Full time ongoing opportunity (35 hours per week)**:

- **Grade - Clerk Grade 7/8**:

- **Salary - $110,266 pa to $122,058 pa. + super and annual leave loading**:

- **Diverse and inclusive organisation with generous leave entitlements including flex leave**

**Your role**

Are you passionate about supporting youth justice initiatives? We’re seeking a knowledgeable and dedicated Product Analyst to enhance our ICT support for users in our Youth Justice Division.

You will be responsible for providing broad-ranging support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues and service requests of moderate to high complexity across the organisation’s ICT environment.

**What you’ll do**
- Collaborate with product managers, engineers, and testers to define key performance indicators (KPIs) and measure feature impact.
- Ensure user access rights and privileges are appropriately assigned, adhering to organisational policies and standards.
- Understand and use available technologies to maximise efficiencies and effectiveness
- Translate complex data into clear, actionable insights and recommendations.
- Continuously evaluate data quality and advocate for improvements in data tracking and instrumentation
- Support product development cycles with data at every stage—from discovery to post-launch evaluation.

**What we’re looking for**
- Proven experience in providing Tier 2 support, with a strong ability to troubleshoot and resolve issues effectively.
- Strong analytical skills with the ability to interpret complex datasets and extract actionable insights.
- Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders.
- Experience with data tools such as SQL, Excel, etc.
- Understanding of the NSW Judicial System relating to reducing Young Offenders anti-social behaviours and the responsibility of Youth Justice to uphold this.
- A current Working with Children Check (WWCC)

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 3 pages).

**Applications close**Wednesday, 21 May 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_The Welcome Experience_**:
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.