Configuration Analyst

Overview

Working as an integral part of the Configuration Analyst team, you will provide analysis of business requirements and where necessary production business requirements in order to develop configuration specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Business Analyst, Technical Analyst, Development and Test team members throughout the System Development Life Cycle (SDLC).

Key Accountabilities and main responsibilities

Strategic Focus

Build, test and document specifications for configurations system changes.

Provide specialist expertise on configuration design criteria to Business, Technical Analysts, developers and test analysts for all supported Systems.

Attend Business and Technical meetings, where required, to facilitate or understand configuration solution outcomes.

Complete Business Requirements where necessary and produce Configuration Specifications.

Ensure configuration solution design meets business requirements and solution is understood by Business, Technical Development and Test Teams.

Perform peer review and sign−off Configuration SDLC deliverables for other team members both before release and after production implementation.

Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.

Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.

Assist with escalated Production Support issues and conduct root cause analysis.

Investigate and consult on pragmatic alternatives for short, medium, and long-term solutions to a problem.

Be proactive in identifying and implementing improvements to processes and procedures within the team.

Manage and balance client and stakeholder expectations and report and escalate where needed.

Work and collaborate with third and/or vendor parties to deliver integrated system solutions.

Logging and accessing configuration solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.

SQL query writing to support analysis and implementation tasks.

The above list of key accountabilities is not an exhaustive list and may change from time−to−time based on business needs.

Experience & Personal Attributes

3 or more years BA / Administration experience in Superannuation and/or Insurance.

Business and/or Business Analysis product knowledge in Superannuation, Pension, Defined Benefit and Redundancy Funds highly desirable.

Knowledge of Link Group IT's software development life cycles.

Experience in IT or a related area desirable.

Working knowledge of MS office products.

Adaptability to working hours in order to meet business needs.

Excellent verbal and written communication skills.

Experience working in an outsourced or offshored environment.

Demonstrated understanding of business drivers impacting IT systems.

Tertiary qualifications or equivalent experience in IT or a related field.
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics includi