Remediation Officer

6 days ago

Sydney Western Suburbs, Australia HAYS Full time

Exciting opportunity within a Top 4 bank, looking for remediation professionals

**Remediation Officer**

**Top 4 banks**

**6 month assignment**

**Paying up to $450 per day**

**Parramatta**

**Hybrid**

I am currently working with one of the top banks in Australia, who are looking for a Remediation Officer to join their team

They're looking for someone who has previous experience in Contact Centres and great Communication skills and preferably someone who has a financial services background.

The Roles and Responsibilities:

- Managing calls in a timely and effective manner (inbound and outbound)
- Identifying customer needs, providing first point resolution where possible or escalating when required
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the contact centre CRM system
- Understanding and striving to meet or exceed contact centre metrics while providing excellent consistent customer service
- Following communication scripts
- Adhering to all company policies and procedures.
- Completing training courses and attending training sessions to continuously improve knowledge and performance

Key Skills and Requirements for the role:

- Good communication skills, especially listening, as that will allow team members to ask better, more relevant, questions of customers.
- Good telephone manner with a clear speaking voice.
- Management of conflict, negotiation techniques, difficult conversations
- Ability to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
- Empathy is important as this role may be handling contacts from customers in difficult situations.
- An ability to multitask will prove vital, as this role will have to switch between multiple systems while helping customers.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**

**LHS 297508**#2785254

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