Remediation Officer

2 weeks ago

Sydney Western Suburbs, Australia HAYS Full time

Excellent opportunity to excel your career with a Big 4 Bank

**Your new company**
This is your opportunity to be a part of NAB where you get to define your career path.
You get to make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace with lots of opportunities.

Here’s a place for you to grow

**Your new role**
The purpose of the Team Member, WRSC Contact Centre is to solve queries when a customer (clients, advisers, beneficiaries, third parties and NAB employees supporting customers), phones into the Wealth Remediation Support Centre, Contact Centre. Your responsibilities will include:

- Managing complex cases in a timely and effective manner (inbound and outbound)
- Identifying customer needs, providing first point resolution where possible or escalating when required
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the contact centre CRM system
- Understanding and striving to meet or exceed contact centre metrics while providing excellent consistent customer service
- Following communication scripts
- Adhering to all company policies and procedures.
- Completing training courses and attending training sessions to continuously improve knowledge and performance

**What you'll need to succeed**

***
- **Exceptional customer service skills**
***:

- **RG146 qualification is essential**
***:

- **Previous experience within financial planning / financial advise / paraplanning**
***:

- **Ability to work in a fast pace environment**
***

***

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.

NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2740690

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