Dispatcher - Special Services

**The Company**

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the role**:
The Taxi Truck Dispatcher role involves coordinating a fleet of Trucks, balancing regulatory & compliance requirements to make every customer experience outstanding.

Key Purpose:

- First point of contact for Taxi Truck fleet
- Allocation, monitoring & management to ensure we provide the best service to our customers
- To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model

Specific Tasks:

- Identifying driver via GPS and allocating Taxi Truck jobs to most suitable driver in an efficient manner
- Reviewing driver current jobs to ensure timely delivery windows are met
- The effective use of all resources to achieve continuous business improvement, while maintaining customer service
- Taxi Truck job allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Liaise with other staff/FedEx divisions to assist major customers with their needs
- Efficiently Build delivery/pick up runs to meet customers requirements
- Assist with collation of data for recording and achieving KPI’s (Service Quality)
- Create an open transparent communication channel with all you deal with, while maintaining integrity
- Monitor driver hours and daily duties to ensure full compliance with COR, Fatigue management, WHS risk management and Safe driver plans
- Respond to external and internal sales quotes in a timely manner
- Complete training on internal procedures, scanning and compliance requirements

KPIs
- Maintaining fleet compliance including everything under the Chain of Responsibility
- Prompt resolution of customer service enquiries
- Being part of team with observable level of cooperation
- Give direct observation and feedback to management
- Identify and act upon any opportunity for cost reduction

**Desired Attributes/Competencies**:

- Ability to work in a fast-paced high-pressure environment
- Applies a systematic and professional approach to establish “best practice” policies, work processes and procedures
- People-focus and results orientated with attention to detail
- Ability to communicate with impact and build first class relationships
- Language skills: mastery of the English language, both verbal and written
- Anticipates reviews and continuously seeks to improve company performance
- Critical thinking and decision making
- Demonstrates and facilitates clear and honest two-way communication through an open management style.

**Experience/Qualifications**:

- High school qualification
- Operational and geographic knowledge of the Sydney metropolitan area
- knowledge of COR, Fatigue, WHS, Load restraint, Safe driving plans and WHS procedures
- Strong written and oral skills, including well developed persuasive ability
- Ability to build strong relationships with both internal and external customers
- Full knowledge of TNT/FEDEX operations, policies and procedures, track and trace code status
- Understanding of Chain of Responsibility and fatigue management

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

**The benefits**
- Safety Above All Culture
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employee’s well-being and value their contributions to our company