Operations Agent

**What you’ll be working on**

As on Operations Agent working within our Query Channel team you will be responsible for answering queries from customers, drivers and staff to ensure we exceed our client’s expectation on service enquiries and last mile deliveries, always striving to make every customer experience outstanding.
- Provide prompt resolution of customer service enquiries
- Create an open transparent communication channel in all dealings while maintaining integrity
- Contribute to the climate of active continuous improvement of processes, procedures and systems
- Give direct observation and feedback to management
- Identify and act upon any opportunity for cost reduction

**What you’ll bring to the team**
- Ability to work in a fast-paced high-pressure environment
- Very good verbal and written communication skills
- Ability to work autonomously as well as in a team
- Operational and geographical knowledge of Sydney metro and New South Wales
- Knowledge of freight management system procedures, scanning and compliance requirements
- Critical thinking and decision making
- High accuracy and strong attention to details
- Ability to review driver current jobs to ensure timely delivery windows are met
- Liaise with Despatch operators to assist major customers with their needs
- Transparent communication with all you deal with, while maintaining integrity

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 700,000 people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, work-life balance, and rewards and recognition programs
- Special employee discounts on medical insurance, travel packages, computers, electronics, and much more

**Equal opportunities commitment**

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

Please note that this position is a ‘Operations Agent” role, and the title of this role will be ‘Operations Agent-SpS” in line with the global FedEx title structure.

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