Assistant Operations Manager

3 days ago

Bella Vista, Australia Silverchain Full time

Are you a proactive and people-focused leader with a passion for community care? Do you enjoy mentoring teams, managing projects, and making sure policies and procedures are not just followed, but continuously improved?

We’re looking for an experienced leader to join our CHSP Assessment team in a full-time permanent role, based in Bella Vista, with hybrid working arrangements. This is a fantastic opportunity to lead a large, dynamic team and play a key role in shaping how we support older Australians to live independently.

**What’s on Offer**
- A leadership role in a high performing team
- Hybrid work options
- A chance to lead and contribute to meaningful projects
- Working for a non-profit organisation, you can salary package up to $18,500 tax free.

**What we’re looking for**
- Strong leadership and mentoring experience in a community, call centre, or client-focused environment
- Understand of Aged care funding models (e.g. CHSP) would be advantageous
- Experience managing remote teams and driving performance
- Excellent communication, organisational, and analytical skills
- Ability to manage multiple priorities independently and proactively
- Advanced computer skills (Word, Excel, PowerPoint; Salesforce experience is a plus)

**The role**

You’ll be leading a large team of CHSP assessment consultants, providing day-to-day support, coaching, and guidance to ensure high-quality service delivery. You’ll also be actively involved in running and contributing to projects that improve team operations and client outcomes.

Your responsibilities will include:

- Leading and mentoring the team through regular one-on-ones and team meetings
- Overseeing performance across key metrics like assessments, client satisfaction, and responsiveness
- Conducting call audits and reviewing assessment data to ensure compliance and quality
- Supporting complex client needs and managing escalated referrals
- Ensuring accurate and timely updates to client records in Salesforce
- Escalating clinical situations appropriately and promptly

A key focus of this role is the review and enhancement of policies and procedures to ensure they remain current, relevant, and aligned with best practice. You’ll collaborate closely with stakeholders to identify gaps, streamline processes, and drive continuous improvement across the team.

**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

**How to apply

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