Full Time Assistant Practice Manager

**Full Time Assistant Practice Manager**
- Specialist surgical Practice - Bella Vista - on-site parking provided
- Friendly environment with a strong culture of support and teamwork
- July/August start - well-above award remuneration - boutique practice

Would you like to play an integral part in our specialist surgical team? Do you enjoy using your skills to maintain a well-organised and efficient practice? Is multitasking your strength? If that sounds like you, keep reading.

**About us**

We are a well-established, boutique surgical practice based in Bella Vista, Northwest Sydney; home to a team of highly skilled Specialist Surgeons. Our mission is to deliver outstanding customer service and ensure a smooth, supportive experience for every patient - and we would love for you to be part of making that happen. In this role, you’ll work closely with our five Surgeons, whilst leading and managing our dedicated five-person administrative team.

**About you**

This is a great opportunity for a self-motivated, and empathetic Assistant Practice Manager/2IC with strong customer service skills and extensive experience to support our Practice Manager in overseeing the practice. This fixed-term role, starting in July/August for 15 months, is likely to become permanent. You will primarily supervise our administration team, serving as their first point of contact for troubleshooting and resolving challenges. Additionally, the role involves stepping in to handle administrative tasks during busy periods or unexpected staff absences.

You take pride in your creative problem-solving, strong attention to detail, and proactive approach. You enjoy collaborating closely with your team and supporting their growth in skills and delivering exceptional customer service. During the Practice Manager’s leave, you will have the opportunity to develop your skills further by covering her responsibilities, with full pre-training provided.

Assistant management duties:

- Experience at an intermediate/senior level at a Surgical Medical Practice (highly valued)
- Experience managing both staff rosters and Surgeons’ rosters, along with managing staff and Surgeons’ leave, and also approving staff timesheets
- Having sound and pragmatic knowledge of patient privacy legislation
- Professional appearance and demeanor with outstanding customer service and strong attention to detail skill level on all aspects of the Assistant Practice Manager/2IC role.
- Managing banking (weekly)
- Assisting with fortnightly staff meetings and setting up and organising surgeons’ clinical meetings
- Experience with handling staff and maintaining a great culture
- Proactively handling all patient complaints and grievances in a tactful and professional manner
- Assisting in creating and measuring KPI’s
- Overseeing and management of Medicare batching and health fund billing
- Managing reconciliations for end of day, week and month for the practice
- Ability to work well under pressure and to multi-task in a busy environment, happily being the assistant gatekeeper for our practice
- Managing clinical and office stock consumables
- Debtor management
- Overseeing our Administration team, ensuring the team is functioning well and troubleshooting any issues
- A working knowledge of medical terminology and health insurance schemes
- Managing and overseeing the peri-operative management process for patients

General duties:

- Experience using **Bluechip and Medical Director** - or similar medical software programs to arrange appointments for patients, filing medical records, recording of patient details and billing of patients.
- Excellent communication skills with a positive and friendly manner and can-do attitude - a real team player - loves to take initiative and supportive
- Theatre bookings and Surgical billing (and quoting) experience (Eclipse experience viewed highly) - as most of our administration staff perform this task. (Relief only)
- Ability to work independently with initiative and also enjoy being part of a team, and to lead the way with your impeccable verbal, written and personal presentation.
- You pride yourself on your attention to detail and thrive in maintaining and streamlining processes and systems
- Meet and Greet experience (including running a consulting session to provide relief cover and creating invoices for consulting billing, and uploading reports/scans)
- Delivering exceptional customer service at all times (cannot be overstated)
- Scheduling and managing patient appointments (relief)
- Performing general administrative duties such as scanning, faxing, mail sorting, filing, and following up patient inquiries
- Supporting and assisting our Surgeons in a range of administration and ad-hoc tasks.
- Ensuring the sterilisation and maintenance of clinic equipment (scopes and instruments) is managed routinely.
- Meeting targets and KPI’s.

Appropriate well-above award remuneration based on skills and experience.

**Days**:
Monday to Friday

**Ho